Blackbaud Merchant Services

2 Vote

Mark approved Fraudulent Transactions

There should be a way for us to mark transactions as fraud if they were approved. I would suggest an option menu to select reason for refund (including fraud) or a checkbox if it is fraud so these can be investigated and reported to the appropriat...

Created 11 Mar 07:27pm by Megan Williams

Fraud Management

0
16 Vote

We would like to be able to track transactions back to the user who entered them

When we see a transaction originating from the portal or applications "Merchant Services", we would like to be able to know which user entered it. This is a very important audit trail. It would also be helpful if we have questions on the transaction.

Created 9 Feb 01:32pm by Guest

Reporting and Reconciliation

0
4 Vote

Enable downloading disbursement reports for a desired range of time

It would be helpful to our business office to be able to download past disbursement reports for a period of time, such as between X date and X date/last 6 months, etc.

Created 4 Aug 09:07pm by Guest

Disbursements

0
7 Vote

Monthly Fee Disbursement

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each tran...

Created 14 Sep 10:56pm by Guest

Reporting and Reconciliation

3 Will not implement
16 Vote

Apple Pay

Need to allow people to pay using Apple Pay. Square Devices allow this and it's very useful. It would be most convenient for our events to allow people to pay via Apple Pay with their cell phones instead of swiping their credit cards. Thank you.

Created 12 Jan 07:27pm by Guest

MobilePay

1 Already exists
2 Vote

Receiving Disbursement Reports monthly or quarterly

We have to manually consolidate our eTap donation report with our Disbursement report. It would be great if there was an option to download the Disbursement report monthly and/or quarterly so it would be easier to merge the two.

Created 1 Mar 05:43pm by Guest

Disbursements

0
15 Vote

Disbursement report to show for a full month

It would be nice to be able to generate reports that are the disbursements but for an entire months worth. Currently I would to export each weekly report into a csv to see an entire month's worth of disbursements.

Created 2 Apr 09:06pm by Guest

Disbursements

3
1 Vote

EBT processing

Hi, Just an idea. We currently use BBMS and ETapestry. We are looking to start accepting EBT benefits. Would have been great if you also offered that.

Created 13 Jun 06:32pm by Guest

MobilePay

0
1 Vote

Donors outside of the U.S. and Canada can only use credit cards

We have international donors who have asked why they can't use bank information to donate. Kind of unbelievable that in 2022, Blackbaud hasn't found a way to make this happen.

Created 13 Jun 02:34pm by Guest

Payment Methods

0
15 Vote

Allow MobilePay to print

Allow MobilePay to connect to a mobile printer and print receipts for the organization as well as the donor.

Created 9 Feb 05:13pm by Guest

MobilePay

1