Blackbaud Merchant Services

We need the OLX Website Form Name in order to reconcile with Finance. We have so many different OLX websites - some are collecting donations (which go into RE), some Event fees (which are NOT going into RE) and some collect both fees and donation...

Since the newest version on iPhones don't have a headphone jack, it is impossible to plug the Mobile Pay device directly into the phone. Using an adapter is awkward at best, even if you have remembered to bring it with you to your event. Please fi...

It would be helpful if the BBMS reporting would add more detail on what the funds are for. For example if online transactions are for the Annual Fund and the appeal is Scholarships or if its for a restricted fund, being able to see what the (appea...

I would like to suggest enabling us to print a credit card receipt from a BBMS transaction. There is no way to do this in Altru, and the "re-send acknowledgement" option is no help. We need a quickly printable receipt that includes ALL the info yo...

The Transaction Search report doesn't provide the first 4 numbers of the credit card number which makes it very difficult to match with the LO Transaction Report and adds time to our regular processes.

Since we can no longer issue security codes and now have to approve new devices, it would be handy to receive notification when new mobile devices are pending.

Enables matching the auth code in BBMS to eTapestry to assist with reconciliation

It is frustrating that your Excel exports are formatted the way they are, with merged cells and that the week's transactions are split onto 2-3 separate sheets. I imagine most clients are using these exports for reconciliation purposes, and it is ...

Many clients would like to use MobilePay for Kiosk solutions, but the 15 minute timeout is a deal-breaker. If the timeout could be extended or disabled, it would expand MobilePay's use to more scenarios.

In BBMS portal you can view the resolved chargebacks but you cannot export this list. I would like to export this list with the chargeback details and the case numbers.