Blackbaud Merchant Services

We would really love for BBMS to support Direct Debit for Canadian clients. We switched our credit card processing over to BBMS and unfortunately have to keep our direct debits with another provider. It would be so much nicer to have everything ...

I would like to receive an email every time a credit card gets charged. This feature is available on the online forms, but no where else. Through our calling center, student callers charge a donor's credit card however sometimes they get conflicti...

Since the newest version on iPhones don't have a headphone jack, it is impossible to plug the Mobile Pay device directly into the phone. Using an adapter is awkward at best, even if you have remembered to bring it with you to your event. Please fi...

As a nonprofit we use the blackbaud mobile swipers as a way to collect different types of donations and sales at fundraising events. You could have silent auction purchases, merchandise sales, and raffle squares all rolled into one price with no w...

We want transaction detail comments on Online Express. Our business manager at our school has a difficult time determining the proper areas to place transactions. They come in with a date, name on card and amount from Online Express and we get a l...

Charge the credit card fee separately from the revenue so that we can tie direct contributions to the bank statement during reconciliation. Ex. donor pays $500, but is charged $5 fee. Instead of deducting fee prior to disbursement to bank, depos...

In reference to case number 017031368 regarding expiration date guessing in Blackbaud Merchant Services. Often when a credit card expires, the owner of the card receives a new identical card with a new expiration date. Often the owner does not thi...

Many clients would like to use MobilePay for Kiosk solutions, but the 15 minute timeout is a deal-breaker. If the timeout could be extended or disabled, it would expand MobilePay's use to more scenarios.

Blackbaud Payment Services does not support UnionPay cards that are "just" UnionPay debit cards. As we become more and more reliant on China and Chinese tourists (for us arts and cultural organizations), we should consider support that card. In t...