Blackbaud Merchant Services

The Daily Disbursement Reports do not include a date range on either the Summary or Detailed versions. This causes a huge issue with trying to reconcile these payments and adds time to our regular processes.

As an admin of 240 plus accounts is it possible to get a column added when I view all my users as an admin of what BBMS site they have access to?

Add the Comments field in BBMS to the daily transaction report for easily pulling the totals and comment that differentiates payment type.

Setting up payments on forms and may other places are difficult to determine where and what the payments are for in the BB Market. It would be ideal to be able to assign an account code or any code to determine where the money should go such as wh...

I would like to have a pop up window appear after the person pays securely with the donation button - so that i can personalize it - thank them for their donation and ask them to CHECK THEIR SPAM FOLDER for the receipt. Alot of our clients are not...

Telling families that their large payment for tuition is at high risk of fraud makes them reluctant to make the payment and, to be frank, shakes their confidence in our payment processing services. Apparently this message can be triggered by a "wr...

Luminate is on local standard time but BBMS is on EST. As a result, there are instances most days where a donation has different gift dates between the two systems. Seems like a very minor issue but does impact our effeciency and makes our reconci...

The product used to have a function that would prompt a Luminate interaction for accounts that it was not able to update automatically, so we could pull a report based on that interaction and reach out to members whose payments were failing. Now w...

Currently, the Blackbaud Credit Card updater runs monthly – although running more frequently is not an inherent limitation of the Credit Card Updater service. Blackbaud may only choose to import updated data monthly due to business process limitat...

The e-mail that is sent out is a great idea. Can we change the mail merge to have better information? Instead of just a combined number of transactions and combined amount, can you please either list out the names and amounts or give the decline c...