Blackbaud Merchant Services

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the de...

Have Disbursement Report sent to specified email addresses when they are created each cycle, so I don't have to logon, download, and send it each week.

The Daily Disbursement Reports do not include a date range on either the Summary or Detailed versions. This causes a huge issue with trying to reconcile these payments and adds time to our regular processes.

Setting up payments on forms and may other places are difficult to determine where and what the payments are for in the BB Market. It would be ideal to be able to assign an account code or any code to determine where the money should go such as wh...

Add the Comments field in BBMS to the daily transaction report for easily pulling the totals and comment that differentiates payment type.

Luminate is on local standard time but BBMS is on EST. As a result, there are instances most days where a donation has different gift dates between the two systems. Seems like a very minor issue but does impact our effeciency and makes our reconci...

Telling families that their large payment for tuition is at high risk of fraud makes them reluctant to make the payment and, to be frank, shakes their confidence in our payment processing services. Apparently this message can be triggered by a "wr...

In order to enhance our fundraising efforts and make it easier for our donors to give, please add the text-to-give donation option.

Currently, the Blackbaud Credit Card updater runs monthly – although running more frequently is not an inherent limitation of the Credit Card Updater service. Blackbaud may only choose to import updated data monthly due to business process limitat...

In relation to EVENTS - When the purchaser goes through to the payment window, the message about absorbing the merchant fees refers to 'donation' not 'ticket'. This is of course incorrect and is confusing/misleading for the purchaser.