Blackbaud Merchant Services
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10
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Please add an addenda/descriptor with the merchant number included.
With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the de...
Created 1 Oct 03:45pm by Guest
Reporting and Reconciliation
8
Planned
11
Vote
Disbursement Report sent to email addresses automatically when they are created each cycle
Have Disbursement Report sent to specified email addresses when they are created each cycle, so I don't have to logon, download, and send it each week.
Created 30 Jan 08:11pm by Guest
Reporting and Reconciliation
0
9
Vote
Add Date Range to Daily Disbursement Detail/Summary Reports
The Daily Disbursement Reports do not include a date range on either the Summary or Detailed versions. This causes a huge issue with trying to reconcile these payments and adds time to our regular processes.
Created 4 Apr 07:30pm by Guest
Disbursements
3
Planned
6
Vote
Account Codes
Setting up payments on forms and may other places are difficult to determine where and what the payments are for in the BB Market. It would be ideal to be able to assign an account code or any code to determine where the money should go such as wh...
Created 3 Feb 02:48pm by Guest
Reporting and Reconciliation
0
5
Vote
Add the Comments field in BBMS to the Daily transaction report
Add the Comments field in BBMS to the daily transaction report for easily pulling the totals and comment that differentiates payment type.
Created 28 Sep 08:01pm by Guest
Reporting and Reconciliation
1
7
Vote
Allow BBMS Timezone settings
Luminate is on local standard time but BBMS is on EST. As a result, there are instances most days where a donation has different gift dates between the two systems. Seems like a very minor issue but does impact our effeciency and makes our reconci...
Created 21 Apr 06:10pm by Guest
4
3
Vote
More accurate customer notifications, not just "High risk of fraud determined for this transaction."
Telling families that their large payment for tuition is at high risk of fraud makes them reluctant to make the payment and, to be frank, shakes their confidence in our payment processing services. Apparently this message can be triggered by a "wr...
Created 15 Dec 02:34pm by Petra Hall
Fraud Management
2
2
Vote
Text-to-Give Donation Option
In order to enhance our fundraising efforts and make it easier for our donors to give, please add the text-to-give donation option.
Created 29 Aug 10:11pm by Guest
MobilePay
0
8
Vote
Enhance Credit Card Updater frequency
Currently, the Blackbaud Credit Card updater runs monthly – although running more frequently is not an inherent limitation of the Credit Card Updater service. Blackbaud may only choose to import updated data monthly due to business process limitat...
Created 5 Dec 06:08pm by Guest
Credit Card Updater
0
1
Vote
Wording in the event payment window regarding merchant fees
In relation to EVENTS - When the purchaser goes through to the payment window, the message about absorbing the merchant fees refers to 'donation' not 'ticket'. This is of course incorrect and is confusing/misleading for the purchaser.
Created 26 May 11:56pm by Guest
Blackbaud Checkout
0
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