Blackbaud Merchant Services

Our monthly donation page is being used as a way for crooks to test fraudulent credit cards. Blackbaud has told me they have no way of remedying this. BBMS runs the card through and produces a "test success". There needs to be a way for BBMS t...

It would be nice to be able to know that a payment is part of a recurring gift that is being auto-processed by BBMS when looking at a transaction report. It could be something as simple as a recurring gift (Y/N) column/

We just transitioned over to Raiser's Edge NXT and included the merchant services as a best long-term solution for our organization. Little did we know that the migration process excluded ACH recurring donations and only included the recurring cre...

At Fundraising events, we can have as many as 30 or more transactions to sell tickets, silent auction items, etc. During these events, we are held-up by limited number of devices (Blackbaud swipers, iPads, Iphones, etc.), as well as the time to ...

It would be great if there wer specific error messages a donor receives when they are trying to make a donation so that they know what the issue is. Below would be some common errors that we see donors encounter:-Invalid CVV Code-Please check the ...

Since BBMS gateways can be used for a variety of purposes beyond donations, add an option to allow the gateway to pass along processing fees to the user rather than charging the fee to the institution.

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...

Because we don't use Online Express, but post gifts manually into RE, it would be helpful to know when the recurring gift transactions occur, instead of sifting through a weekly report. Authorize.net (our former gateway) emailed each recurring tra...