Blackbaud Merchant Services

1 Vote

Increase security of bank account info in BBMS

The bank account information is very easy to change in BBMS and does not require dual approval. There is risk of an individual updating the bank account information to begin depositing funds in a personal account or simply an incorrect account, a...

Created 23 Oct 08:15pm by Guest

Fraud Management

0
1 Vote

Notification of Just Giving donation

Could you please add an option to get an e-mail notification when someone has donated to our Just Giving page? This is an option in Online Express as well as RENXT web form designer.

Created 23 Oct 04:56pm by Guest

0
1 Vote

QR code capability with BBMS

We would like to print QR codes that will bring donors directly to our donation page by scanning the code

Created 15 Oct 01:50pm by Guest

BBMS Web Portal

0
8 Vote

reCaptcha V2 is having accessibility issues

We activated reCaptcha to BBPS form. Noticed its using reCaptcha V2, which is having accessibility issues. It needs user interaction and screen readers are not reading it. With V3 there will be no user interaction.

Created 1 Jun 04:02pm by Guest

Blackbaud Checkout

3
5 Vote

We would like better reporting.

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

Created 23 Jul 07:28pm by Guest

Reporting and Reconciliation

1
2 Vote

Monthly Fee Disbursement

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each t...

Created 14 Sep 10:56pm by Guest

Reporting and Reconciliation

0
6 Vote

Extend 180 day window period to refund credit cards

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?

Created 28 May 03:21pm by Guest

Credit Card Payments

1
29 Vote

In addition to a donation, have an option for the donor to pay the credit card fee if they choose.

No description provided

Created 23 Aug 01:08pm by Wendy DeCicco

Credit Card Payments

5
32 Vote

Integrate Venmo, Apple Pay, Google Pay or Pay Cash, etc. with Raiser's Edge

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

Created 22 Mar 12:50pm by Guest

Digital Wallets

7
1 Vote

Distribution Reports for an entire month or custom date range

Now I can only get distribution reports for one distribution. We use daily so get about 18 distributions per month. No way to get a montly report on this and &I talked to tech support

Created 25 Sep 07:54pm by Guest

BBMS Web Portal

0