Blackbaud Merchant Services

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

This would help our business office know how to categorize incoming funds without checking with the development office.

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

Several times we've had missing Disbursement Reports for bank deposits, leading us to contact to support to find out it's due to transactions under review (usually direct debit). There's no way to know this on our end - transactions are shown as D...

Add campaigns/funds columns to disbursement reports to give our treasurer greater clarity on gifts received designations

Please provide an alternative disbursement report where the transaction details with donation amount as well as amount to be deposited for each donation, along with deposit date - BUT allow input of beginning date and ending date of all transactio...

The box is already checked, so donors have to untick it to opt out. We've had complaints that people didn't notice and paid more than they expected. We have had to apologize and then refund the cover amount.

We would like to restrict donors in Canada from using these credit card type. They tend to have a high chance of failing when setting up recurring gifts.