Blackbaud Merchant Services

When we key in a donation using the virtual terminal, it does not post to eTapestry nor do we get an email confirmation that the donation happened. We get both when the donor contributes online. Now that our use the virtual terminal is increasing ...

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

Add a date range for banners to stay up on engagement pages

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

Currently there is no account name on the Transaction Totals report in the next gen BBMS portal. The previous Daily Transactions report did include the account name, as does the current Disbursement report. Having no identifying information on the...

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

We would like to be able to customize the email receipt which can be sent using the MobilePay terminal App. Among other uses for this customization, we have branches that would need to send a receipt in a different language. Currently, we can edit...

I just learned that it is not possible to re-issue a donor's credit card receipt with the information regarding additional fees charged through the Blackbaud Pays fee coverage option. As anyone with an auditing/accounting process would need access...

With the mobile pay reader upgrade August 2022, the specific terminal IDs were lost. With multiple company units using mobile pay, the terminal IDs come through with a generic standard ID. The "quick fix" suggested by BBaud last year was to use th...

It is not ideal not being able to see refunds on a disbursement report i.e. someone pays twice and gets a refund on one transaction. Both transactions then show on the disbursement report but the money received is less the refund.