Blackbaud Merchant Services

When we import Luminate Online gifts to RE, an attribute called REGiftTransactionID is added to the gift and contains the Transaction ID in BBMS, a 36-char alphanumeric ID. If I want to search for a specific Luminate Online gift in BBMS, I can't u...

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

Several times we've had missing Disbursement Reports for bank deposits, leading us to contact to support to find out it's due to transactions under review (usually direct debit). There's no way to know this on our end - transactions are shown as D...

We currently allow donors to submit a pledge with a first-time payment through BBIS donation forms that use parts that use the Blackbaud Secure Payment Page. Blackbaud announced that parts using Payment 1.0, Direct to Pay, and Blackbaud Secure Pay...

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

The MobilePay Terminal App is not able to show users how much revenue they have made on any particular day. For our company, many different clubs & sports use the iPad that has the app and cc swiper installed. Users need a way to see how much ...

Add campaigns/funds columns to disbursement reports to give our treasurer greater clarity on gifts received designations

Please provide an alternative disbursement report where the transaction details with donation amount as well as amount to be deposited for each donation, along with deposit date - BUT allow input of beginning date and ending date of all transactio...