Blackbaud Merchant Services

We, as an organization, would like to be able to see how successful the Complete Cover initiative has been to us. It would help to report on the donors that have opted to help us out.

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

Currently there is no account name on the Transaction Totals report in the next gen BBMS portal. The previous Daily Transactions report did include the account name, as does the current Disbursement report. Having no identifying information on the...

Telling families that their large payment for tuition is at high risk of fraud makes them reluctant to make the payment and, to be frank, shakes their confidence in our payment processing services. Apparently this message can be triggered by a "wr...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

We would like to be able to customize the email receipt which can be sent using the MobilePay terminal App. Among other uses for this customization, we have branches that would need to send a receipt in a different language. Currently, we can edit...

We need a unique identifier to match gifts created via NXT Donation Forms with BBMS reports. We need something unique like BBMS transaction ID, but NXT Donation Form gifts don't come into the system with that unique transaction ID. We need a match...

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

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This used to be able to be done but now with the new integration I have to go into each day to download the report. Prior it was subtotaled each day for me.