Blackbaud Merchant Services

Bank reconciliations would be made much easier if gross receipts were deposited into the bank and the accrued fee was debited in one lump sum. This would allow for easier bank matching and fewer manual entries.

When using Blackbaud MobilePay Terminal, there is an option to use a test merchant account. However, when you select a test merchant account, you get a terminal error and cannot process any transactions.

It would be fantastic if blackbaud would offer the capability for credit card processing fees to be passed on to donors as they are making their gifts. Nonprofits pay thousands of dollars each year in CC processing fees and it doesn't have to be t...

Add campaigns/funds columns to disbursement reports to give our treasurer greater clarity on gifts received designations

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

I need to journal the revenue that comes in through BBMS to our GL accounts. To have an appeal code attached would greatly help that process.

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

This will secure malicious access to accounts that have the access to reverse PCI payments and/or commit fraud. It would also offer the same security and experience as NXT, I am surprised that access to Merchant Services is not a link under NXT b...

We are Hong Kong based. Now our donors can select HK in the countries list. It would make sense to change the title to "Country/Region". Hong Kong is not a country, so does Macau.Support team told us to just choose China and delete Hong Kong from ...