Blackbaud Merchant Services

The box is already checked, so donors have to untick it to opt out. We've had complaints that people didn't notice and paid more than they expected. We have had to apologize and then refund the cover amount.

Since late 2024, BBMS disbursements may contain refunds from dates after the stated transaction dates of the disbursement reports. For example, if a disbursement is for 6/23-6/30 but refunds are run on 7/1, the disbursement will be the gross of 6/...

Several times we've had missing Disbursement Reports for bank deposits, leading us to contact to support to find out it's due to transactions under review (usually direct debit). There's no way to know this on our end - transactions are shown as D...

Currently, you cannot export the designation made by the donor when contributing online. Therefore, if the Other field is used for gift designation, there is no way to perform quality control for gift processing. Did the gift processor make the co...

Currently, we can see which mobile unit was used, but not the actual user. We would like to know the actual user to have an audit trail and direct inquiries appropriately.

If there was an additional column for Blackbaud Fees on the BBMS reconciliation reports, we would be able to more accurately see what our donors are paying when they are making their donations. The charge on their CC only shows our BBMS descriptio...

We currently use the blackbaud mobile pay app at events. This is ideal since everything flows to BMS and you can upload to Raiser's Edge. It's convenient to take payment and donations right then and there, however we can NOT edit the content of th...

There should not be a limitation to refund to the credit card unless the credit card expired as a result making the refund invalid.

There is no reason for any company using Altru to have wait 5 business days for disbursements. Every other credit card processing system I use gets it into our account within a day or 2. Also, taking the fees out makes it hard to reconcile with da...

The MobilePay Terminal App is not able to show users how much revenue they have made on any particular day. For our company, many different clubs & sports use the iPad that has the app and cc swiper installed. Users need a way to see how much ...