Blackbaud Merchant Services

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...

Add a date range for banners to stay up on engagement pages

For recurring gifts set-up through online forms there should be an automated reminder email sent days before the recurrence along with an automated receipt when the donation is made.

Currently this has to be done manually and there ought to be a connector via Online Express or directly to batch.

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each tran...

In the old BBMS portal, we relied heavily on the Batch Search function for daily reconciliation of our RE batches. Now in the new portal, we no longer have access to it. Please bring it back.

Telling families that their large payment for tuition is at high risk of fraud makes them reluctant to make the payment and, to be frank, shakes their confidence in our payment processing services. Apparently this message can be triggered by a "wr...

Add the Comments field in BBMS to the daily transaction report for easily pulling the totals and comment that differentiates payment type.

I can't type the full name of my organization in mobile pay under the descriptor and the emails look weird because the word foundation is fndn... it looks bad and i am only one letter short to get my name.. pleaese update!!!

I just learned that it is not possible to re-issue a donor's credit card receipt with the information regarding additional fees charged through the Blackbaud Pays fee coverage option. As anyone with an auditing/accounting process would need access...