Blackbaud Merchant Services
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BBMS Web Portal
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73
Chargeback Management
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3
Reporting and Reconciliation
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43
Blackbaud Checkout
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7
Disbursements
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22
Fraud Management
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7
MobilePay
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36
Other
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27
Payment Methods
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37
Credit Card Payments
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20
Digital Wallets
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5
Direct Debit Payments (ACH, BACS, SEPA, ACSS)
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2
Recurring Transactions
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13
Credit Card Updater
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2
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2
Vote
Include manual transactions in sales reports
Sales reporting currently does not include transactions that are manually entered as a payment.
Created 25 Aug 07:03pm by Guest
Credit Card Payments
0
2
Vote
Please Change the Fraud E-mail to find things easier
The e-mail that is sent out is a great idea. Can we change the mail merge to have better information? Instead of just a combined number of transactions and combined amount, can you please either list out the names and amounts or give the decline c...
Created 24 Aug 01:36pm by Guest
Fraud Management
0
5
Vote
Add the Comments field in BBMS to the Daily transaction report
Add the Comments field in BBMS to the daily transaction report for easily pulling the totals and comment that differentiates payment type.
Created 28 Sep 08:01pm by Guest
Reporting and Reconciliation
1
1
Vote
List of recurring billing (monthly donors)
I would like to be able to see a list of our monthly recurring donors in BBMS. Their name, the amount donated each month, the date they started, and the date that their donation is received each month.
Created 7 Dec 02:28pm by Guest
BBMS Web Portal
0
9
Vote
Extend 180 day window period to refund credit cards
Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?
Created 28 May 03:21pm by Guest
Credit Card Payments
1
2
Vote
Recurring Gift Automated Email Notification and Receipt
For recurring gifts set-up through online forms there should be an automated reminder email sent days before the recurrence along with an automated receipt when the donation is made.
Created 10 Aug 03:52pm by Guest
Recurring Transactions
0
11
Vote
Add an Email Notification for Gateway Declines - BBMS
We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...
Created 1 Oct 09:03am by Guest
BBMS Web Portal
3
16
Vote
Allow MobilePay to print
Allow MobilePay to connect to a mobile printer and print receipts for the organization as well as the donor.
Created 9 Feb 05:13pm by Guest
MobilePay
1
16
Vote
We would like to be able to track transactions back to the user who entered them
When we see a transaction originating from the portal or applications "Merchant Services", we would like to be able to know which user entered it. This is a very important audit trail. It would also be helpful if we have questions on the transaction.
Created 9 Feb 01:32pm by Guest
Reporting and Reconciliation
0
16
Vote
Apple Pay
Need to allow people to pay using Apple Pay. Square Devices allow this and it's very useful. It would be most convenient for our events to allow people to pay via Apple Pay with their cell phones instead of swiping their credit cards. Thank you.
Created 12 Jan 07:27pm by Guest
MobilePay
1
Already exists
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