Blackbaud Merchant Services

Another poster has suggested that the acknowledgement email sent after payments are made via Mobile Pay or BMS Virtual Terminal be customizable. I would love to see that as well. If that is not possible, simply adding a "thank you" somewhere in th...

We need a unique identifier to match gifts created via NXT Donation Forms with BBMS reports. We need something unique like BBMS transaction ID, but NXT Donation Form gifts don't come into the system with that unique transaction ID. We need a match...

We activated reCaptcha to BBPS form. Noticed its using reCaptcha V2, which is having accessibility issues. It needs user interaction and screen readers are not reading it. With V3 there will be no user interaction.

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?

Add Transaction Count to header of Detailed Disbursement Report. When disbursements are higher volume, a quick reference number of transactions would be very helpful.

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each tran...

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...

I can't type the full name of my organization in mobile pay under the descriptor and the emails look weird because the word foundation is fndn... it looks bad and i am only one letter short to get my name.. pleaese update!!!

Update the MobileApp to allow PayPal and Venmo as payment options just like web gift forms allow. We have a significant number of donors at events who prefer to pay this way. It is much more cumbersome to have to access an online webpage to offer ...

In relation to EVENTS - When the purchaser goes through to the payment window, the message about absorbing the merchant fees refers to 'donation' not 'ticket'. This is of course incorrect and is confusing/misleading for the purchaser.