Blackbaud Merchant Services

We should have the ability to limit which user can access which merchant account - so a user who only needs to access one account can't just see all of them. For example, we manage four merchants, and found different finance teams for these mer...

Several times we've had missing Disbursement Reports for bank deposits, leading us to contact to support to find out it's due to transactions under review (usually direct debit). There's no way to know this on our end - transactions are shown as D...

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

When trying to do a SKY API application integration, transaction_category is a string field that is available for API call but is not an available column in BBMS transaction list. This would be a great alternative or supplement to utilizing comment.

There is no reason for any company using Altru to have wait 5 business days for disbursements. Every other credit card processing system I use gets it into our account within a day or 2. Also, taking the fees out makes it hard to reconcile with da...

The MobilePay Terminal App is not able to show users how much revenue they have made on any particular day. For our company, many different clubs & sports use the iPad that has the app and cc swiper installed. Users need a way to see how much ...

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

Request to 'Get Local!' The issue: Payment Processed in the Transactions List in Merchant Services with the wrong date and time when it was only just processed? Fact: BBMS processes all gifts in (EST) time see: https://kb.blackbaud.com/knowledgeba...

Add campaigns/funds columns to disbursement reports to give our treasurer greater clarity on gifts received designations