Blackbaud Merchant Services

1 Vote

Allow some flexibility to PAD confirmation emails to donors (when making internal ammendments to recurring gifts)

Automated PAD consent emails are sent for any internal changes, sometimes, but not always, requested by the donor. When it is truly internal (such as a change to Fund), we do not want our donors to receive an email that looks like they have starte...

Created 29 Sep 17:10 by Guest

Recurring Transactions
1 Vote

Reporting by time zone

Clients should be able to choose their own time zone under reporting. I choose the transaction totals pdf under "report" by date, but that doesn't match the transaction list with the same date under "transactions." This makes it hard to batch if w...

Created 21 Sep 20:01 by Guest

Reporting and Reconciliation
1 Vote

RE Optimized Forms Org Payment Option

On the optimized forms within RE, I'd like to add the option to donate on behalf of an organization. The same way we're able to add a tribute gift to the gift, it would be extremely helpful for donors to be able to donate from their company as sim...

Created 09 Sep 18:48 by Sannah Khan

Blackbaud Checkout
103 Vote

We would like better BBMS disbursement reporting (Fund & Constituent).

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

Created 23 Jul 19:28 by Diana Mergen

Reporting and Reconciliation
3 Vote

Break out the Application Fee vs. the Processing Fee in BBMS Reporting

Right now the BBMS transaction reports will show the Total Fees and the Application Fee, but there is no column for the Processing Fee. I know that we can calculate it by adding a column to the report manually and subtracting the Application Fee f...

Created 06 Jul 22:30 by Catherine Mullaney

Reporting and Reconciliation
17 Vote

Make Complete Cover more transparent

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

Created 23 Jan 15:49 by Lindsey Nova

Blackbaud Checkout
1 Vote

Merchant Services MobilePay Terminals

Make the MobilePay Terminals process through BBMS. This makes no sense that you have to manually enter these transactions or import them. Also, this should be divulged to someone who is going to implement MobilePay PRIOR to purchasing and activati...

Created 17 Aug 14:36 by Guest

MobilePay
1 Vote

Blackbaud Integrated Payment

The transaction list in Blackbaud Merchant Services needs the account holder listed on Blackbaud Integrated Payment gifts. There is currently no way to identify the donor in BBMS other than the amount on the Blackbaud Integrated Payment.

Created 14 Aug 20:45 by Melissa Rice

Reporting and Reconciliation

Already exists
1 Vote

Admin Processing Fee Explanation Publicly

From a donor facing side, I'd like to be able to explain what is included in the Donor Covered Processing Fees. Donors come and see a high number, and we'd like to breakdown what the fee consists of so that we are as transparent as possible. If we...

Created 14 Aug 13:28 by Sannah Khan

Payment Methods
63 Vote

Integrate Venmo, Apple Pay, Google Pay or Pay Cash, etc. with Raiser's Edge

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

Created 22 Mar 12:50 by Guest

Digital Wallets

Planned