Blackbaud Merchant Services

On the optimized forms within RE, I'd like to add the option to donate on behalf of an organization. The same way we're able to add a tribute gift to the gift, it would be extremely helpful for donors to be able to donate from their company as sim...

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

Right now the BBMS transaction reports will show the Total Fees and the Application Fee, but there is no column for the Processing Fee. I know that we can calculate it by adding a column to the report manually and subtracting the Application Fee f...

Make the MobilePay Terminals process through BBMS. This makes no sense that you have to manually enter these transactions or import them. Also, this should be divulged to someone who is going to implement MobilePay PRIOR to purchasing and activati...

The transaction list in Blackbaud Merchant Services needs the account holder listed on Blackbaud Integrated Payment gifts. There is currently no way to identify the donor in BBMS other than the amount on the Blackbaud Integrated Payment.

From a donor facing side, I'd like to be able to explain what is included in the Donor Covered Processing Fees. Donors come and see a high number, and we'd like to breakdown what the fee consists of so that we are as transparent as possible. If we...

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

Add campaigns/funds columns to disbursement reports to give our treasurer greater clarity on gifts received designations