Blackbaud Merchant Services

It happens. The second you submit a gift for $2500 you realize that you meant to enter $25.00. No matter how conscientious you are, data entry errors happen. Also at times a donor will call shortly after giving a gift to amend the amount or change...

Current card readers require audio jack. Newer iPhones don't have an audio jack. A new card reader that uses the lightning port without an adapter would be useful.

The following website from the non-profit "Theology of the Body Institute" uses Blackbaud for payment processing, among other things. The payment site - which accepts credit card details - does not use HTTPS, thus posing a security risk. ...

I'd like to see an integration of our mobile Online Express form that we use on our website so it's available to use with MobilePay. That way, all gifts processed by BBMS would be in one place for reporting, etc. Also, it would afford an opportu...

I would like to see an error message pop-up when using a test account if you enter a cc number other than the test cc number of 4111 1111 1111 1111. Currently, if you forget to transfer the registration form to a live BBMS account, donors can sti...

You currently have the system set for suspect transactions at a timeframe of 30 seconds. This should be adjustable per client - I know on my end, moving that timeframe out would be beneficial at my organization.

Please AT LEAST create the option of having a column for last name and column for the name of the donor (in addition to the name of the cardholder). It makes reconciliation a nightmare without these. We had a less expensive donation service before...

This is more a question to get feedback, rather than an idea: Our accountant has let me know that we can have up to 2 full weeks before a payment is deposited into our account. Is this normal? How does everyone deal with that?

When individuals are paying, it would be helpful if there was an option to capture a name in addition to their signature. We will often have individuals paying with a company credit card that may or may not display their individual name instead o...

Integration of DAFdirect.org payment method and widget. This will allow for donations from donor direct funds. The widget and site can be link at the payment option area. Please see option below taken from dafdirect.org site. The tradit...