Blackbaud Merchant Services

Our monthly donation page is being used as a way for crooks to test fraudulent credit cards. Blackbaud has told me they have no way of remedying this. BBMS runs the card through and produces a "test success". There needs to be a way for BBMS t...

We just transitioned over to Raiser's Edge NXT and included the merchant services as a best long-term solution for our organization. Little did we know that the migration process excluded ACH recurring donations and only included the recurring cre...

At Fundraising events, we can have as many as 30 or more transactions to sell tickets, silent auction items, etc. During these events, we are held-up by limited number of devices (Blackbaud swipers, iPads, Iphones, etc.), as well as the time to ...

It would be great if there wer specific error messages a donor receives when they are trying to make a donation so that they know what the issue is. Below would be some common errors that we see donors encounter:-Invalid CVV Code-Please check the ...

It would be nice to be able to know that a payment is part of a recurring gift that is being auto-processed by BBMS when looking at a transaction report. It could be something as simple as a recurring gift (Y/N) column/

add the ability to give refunds on mobile pay app

We have multiple events on campus but are using the Mobile Pay Swipers instead of the RE Mobile Event app. We are trying to find a way to sort these different transactions.

Since BBMS gateways can be used for a variety of purposes beyond donations, add an option to allow the gateway to pass along processing fees to the user rather than charging the fee to the institution.

Because we don't use Online Express, but post gifts manually into RE, it would be helpful to know when the recurring gift transactions occur, instead of sifting through a weekly report. Authorize.net (our former gateway) emailed each recurring tra...

The menu appears on the left side when the iPad using the MobilePay app is turned horizontal. This is not helpful when there are users attempting to make transactions through the app that should not have access to the settings menu.