Blackbaud Merchant Services

Sorry this isn't any idea but a complaint (that maybe you can change??) We have enjoyed using mobile pay in the past at our fundraising events until we received our new cc processors and the new app. Just found out through customer support that t...

In BBMS under Email Notifications, every user has the ability to add any user to its own BBMS distribution list, making it challenging to remove a user from the list once she/he left the organization.Inactivating the user does not stop email notif...

Can you please add support for Blackbaud Mobile Pay for the UK and EU markets, this feature would be helpful when taking face to face donations (events, GLAM donation boxes). Ideally we would like to support contactless payments including digital ...

Right now, Blackbaud has a single transaction limit of $50,000. Which means nobody can send a payment to the school for more than this amount. Can we get this increased to $100,000 per transaction? I know there are plenty of boarding schools ou...

We have separate BBMS accounts for each of our vendors as we want separate accounts statements for reconciliation. Under the contact information, the statement descriptor is 1XXXX-1, 1XXXX-2, 1XXXX-3, 1XXXX-4, etc. which is our BB account code fol...

This will secure malicious access to accounts that have the access to reverse PCI payments and/or commit fraud. It would also offer the same security and experience as NXT, I am surprised that access to Merchant Services is not a link under NXT b...

The option to add recurring gifts from the backend of BBMS would be very helpful. Our direct mail vendor enters gifts directly into BBMS, but has to reject those that are recurring and send to to us for manual entry.

We have had inquiries for the option to donate cryptocurrencies like bitcoin but currently we are not able to offer that option.....what options if any are currently being explored to offer through BBMS?

On a direct debit, if the bank has not approved the transaction, is there a way to note it on the transaction so I will know. I see "Approved" but it would be nice to know if it is approved by the bank or if there is a chance it will be reversed....