Blackbaud Merchant Services

In order to use the BBCRM auto reconciliation tool, the 6 digit authorization code must be on the revenue record. We are using the BBMS API and we are not able to pass this code to BBCRM.

Can we offer touchless payment options for our customers?

Our company is looking to provide contactless payment solutions to our visitors as a safer payment option in relation with the COVID-19 pandemic. Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices...

If you have to do a transaction search, the search requires the credit card (CC) holders name;however the auto generated email that you receive to alert you that a CC gift/payment has been made gives you the supporters name. Therefore it can be ...

Luminate is on local standard time but BBMS is on EST. As a result, there are instances most days where a donation has different gift dates between the two systems. Seems like a very minor issue but does impact our effeciency and makes our recon...

Please create a separate section for the Transactions coming in from Justgiving. So helpful to identify them if they are not mixed in with all the other transactions from Online Express!

Our monthly donation page is being used as a way for crooks to test fraudulent credit cards. Blackbaud has told me they have no way of remedying this. BBMS runs the card through and produces a "test success". There needs to be a way for BBMS t...

We just transitioned over to Raiser's Edge NXT and included the merchant services as a best long-term solution for our organization. Little did we know that the migration process excluded ACH recurring donations and only included the recurring cre...

At Fundraising events, we can have as many as 30 or more transactions to sell tickets, silent auction items, etc. During these events, we are held-up by limited number of devices (Blackbaud swipers, iPads, Iphones, etc.), as well as the time to ...

It would be great if there wer specific error messages a donor receives when they are trying to make a donation so that they know what the issue is. Below would be some common errors that we see donors encounter:-Invalid CVV Code-Please check the ...