Blackbaud Merchant Services

Another poster has suggested that the acknowledgement email sent after payments are made via Mobile Pay or BMS Virtual Terminal be customizable. I would love to see that as well. If that is not possible, simply adding a "thank you" somewhere in ...

The current card readers require devices that have an audio jack in order to function, however most modern devices have moved away from having the input. i.e. any new iphone and android device. It would be very helpful if there were readers availa...

the BBMS detailed disbursement report displays a gross disbursement amount whereas the summary disbursement report only totals the transactions and reversals but not the resulting figure, e.g, the gross disbursement amount from which the processin...

Would you please find a way to download Disbursement statements by selecting many at a time instead of one by one?

How can it be set so the local time is used for donations. The way it is now when a person donates at 9:15pm PST it gets dated the next day because the server is located in EST. This is critical for donors at year end especially when they make don...

It would be awesome if, like in etapestry, we could set up an automatic email to be sent when the batch reports are ready. I know we can get a notification, but I would like to be able to have the reports themselves automatically emailed to my boo...

We would like option to move back to a fixed disbursement date (five days) so that we do not have to mass update the GL posting date on batches. Because of the variable date, it is now possible for the Raiser's Edge processing side to be out of sy...

Since we can no longer issue security codes and now have to approve new devices, it would be handy to receive notification when new mobile devices are pending.

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the de...

We would like to require multi-factor authentication for logging into Blackbaud Merchant Services portal. This has been recommended by our IT Security department. I am told by BBMS multi-factor authentication is currently not available and not on ...