Blackbaud Merchant Services

2 Vote

Text-to-Give Donation Option

In order to enhance our fundraising efforts and make it easier for our donors to give, please add the text-to-give donation option.

Created 29 Aug 10:11pm by Guest

MobilePay

0
1 Vote

Add LAST NAME and FIRST NAME fields to TRANSACTION LIST

To help reconcile BBMS transactions with online gifts, it would be helpful to be able to sort by the donor's LAST NAME and FIRST NAME, and also please add ORGANIZATION NAME field for those who use business credit cards. A number of times, we will ...

Created 14 Aug 07:59pm by Leilani Fortuno

Reporting and Reconciliation

0
3 Vote

Initiate a text to give strategy

Red Cross and other non-profits use a text to give option for critical need donations. Could Blackbaud support this?

Created 8 Aug 07:37pm by Guest

Direct Debit Payments (ACH, BACS, SEPA, ACSS)

0
4 Vote

Add flexible fields that flow through for reporting

CyberSource has the concept of merchant defined fields where we can pass things like system transaction id, gateway reference, etc. It would be great to have a few fields which could be used for our reporting (such as CRM Inbound Channel) we could...

Created 6 Jul 03:11pm by Chris Ososki

Reporting and Reconciliation

0
1 Vote

Make complete cover cover the fees when adding a gift through the +Add Gift option on the Home Screen

Currently Complete Cover only covers donations given via a donation form. This means any calls from a donor wanting to give a gift directly is subject to fees. Financially we would be better off telling the donor to hang up and donate online rathe...

Created 8 Jun 10:51am by Guest

Disbursements

0
1 Vote

Have virtual terminal transaction posted automatically to eTapestry

When we key in a donation using the virtual terminal, it does not post to eTapestry nor do we get an email confirmation that the donation happened. We get both when the donor contributes online. Now that our use the virtual terminal is increasing ...

Created 18 May 03:24pm by Guest

Credit Card Payments

0
1 Vote

Date Range for Message Banners

Add a date range for banners to stay up on engagement pages

Created 11 May 05:20pm by Guest

Other

0
1 Vote

Re-Issue Confirmation with Blackbaud Pays Information

I just learned that it is not possible to re-issue a donor's credit card receipt with the information regarding additional fees charged through the Blackbaud Pays fee coverage option. As anyone with an auditing/accounting process would need access...

Created 21 Apr 03:50pm by Eleysa Richards

Blackbaud Checkout

0
2 Vote

Mobile Reader Terminal IDs on transaction and disbursement reports

With the mobile pay reader upgrade August 2022, the specific terminal IDs were lost. With multiple company units using mobile pay, the terminal IDs come through with a generic standard ID. The "quick fix" suggested by BBaud last year was to use th...

Created 21 Apr 02:26pm by Guest

MobilePay

0
1 Vote

Show refunds on disbursement reports

It is not ideal not being able to see refunds on a disbursement report i.e. someone pays twice and gets a refund on one transaction. Both transactions then show on the disbursement report but the money received is less the refund.

Created 19 Apr 10:19am by Guest

Disbursements

0