Blackbaud Merchant Services

It is frustrating that your Excel exports are formatted the way they are, with merged cells and that the week's transactions are split onto 2-3 separate sheets. I imagine most clients are using these exports for reconciliation purposes, and it is ...

We receive emails for every OLX approved charge but it would be nice to have an option to receive notifications for charges that we declined as well. Some of the charges that were previously approved with authorization codes are sometimes decline...

Some of our donors have cards that do not have a magnetic strip. We need access to a chip reader to process payments.

It would be awesome if we could remove the billing address requirement from CC processing. As many people are paying on their phones, the less they need to type, the more likely they will follow through on their donation. Many processors aren't r...

It would be beneficial to have the donor designation included on the BBMS report. The accounting office would like to verify the fund selections and import into FE by batch. This would also be an added precaution should gifts not import correctly...

It is very annoying to have a customer send us a credit card that they use daily but yet is not accepted for them to pay for their membership to our organization. it is limiting. For people outside the US it is difficult because they may not hav...

Hi, 15 characters for BBMS CC billing statement descriptor is not sufficient as our customers are having a difficult time to recognize who has billed them. Currently, we could only use the initials of our Organization name as we are not able to u...

Please consider adding a new feature/alert in all Blackbaud applications for the customer/cardholder in the event that an identical submission/payment is made to the merchant services gateway. This feature/alert would notify cardholders immediate...

Since the newest version on iPhones don't have a headphone jack, it is impossible to plug the Mobile Pay device directly into the phone. Using an adapter is awkward at best, even if you have remembered to bring it with you to your event. Please fi...