Blackbaud Merchant Services

hi, Infrastructure EngineerInfrastructure Engineer's roles include being responsible for designing, building, implementing and maintaining the IT infrastructure using the latest technology. An IT infrastructure engineer ensures that all IT systems...

Add the option of logging into Blackbaud Merchant Services with two-step authentication

It would be helpful to be able to retrieve transaction details (specifically donor contact information (address) from the portal for transactions made through the Mobile App or the Virtual Terminal. Right now, if you open a transaction to view the...

Every year, we process credit card and direct debit transactions toward the end of the year, and every year we run into the problem that the BBMS disbursement schedule for the coming year is not out yet. Seems like the schedule is something that c...

It would be fantastic if blackbaud would offer the capability for credit card processing fees to be passed on to donors as they are making their gifts. Nonprofits pay thousands of dollars each year in CC processing fees and it doesn't have to be t...

I need to journal the revenue that comes in through BBMS to our GL accounts. To have an appeal code attached would greatly help that process.

We process payments in Online Express and Education (LMS/OnSuite). The only way to tell where the gift came from is by drilling down into the transaction details, for the "Application" field. Can Application be added as a search field, report fi...

Enable users to change the username on Blackbaud Merchant Services. In my case, our organization changed its name and our username still reflects the previous name. I would like to change to our new name.

Can a report be created that shows the total discount taken out at the end of the month (rather than one that shows a discount taken out for every settlement)? This would help our accounting team when they do the bank reconciliation.

It would be helpful if when calling reports in BBMS they would have more detail. There is a notes box but it’s not pulled through to reports.