Blackbaud Merchant Services

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

Our call center recently switched from Square to BBMS. The call center solicits donations. When someone wants to make a pledge, or is unable to pay by CC at the moment, Square allows us to send an invoice to the constituent with automatic reminder...

Current report does not show what platform. If I do a dispursement report from transaction, it show the platform but there is no subtotal and final totals

Our organization has a PO Box as well as a physical location. I am not allowed to use the PO Box as our contact information on BBMS Account Management. It says it's an invalid address. It is our mailing address, our physical location mailbox has ...

Cardholder name, date, and amount sometimes isn't enough to locate a transaction in the transaction report (if you need more details). Having the unique transaction ID in the disbursement report would allow you to more easily locate the transactio...

Can you add an online auction component to events?

Is there a way to add a column indicating the fund code to this report?

Currently when we process a refund the comment that is associated with the original sale is not pushed through to the refund. We are using the comment field to distinguish which campaign a particular transaction relates to. Without this comment be...

We activated reCaptcha to BBPS form. Noticed its using reCaptcha V2, which is having accessibility issues. It needs user interaction and screen readers are not reading it. With V3 there will be no user interaction.

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?