Blackbaud Merchant Services

We currently use the blackbaud mobile pay app at events. This is ideal since everything flows to BMS and you can upload to Raiser's Edge. It's convenient to take payment and donations right then and there, however we can NOT edit the content of t...

We have separate BBMS accounts for each of our vendors as we want separate accounts statements for reconciliation. Under the contact information, the statement descriptor is 1XXXX-1, 1XXXX-2, 1XXXX-3, 1XXXX-4, etc. which is our BB account code fol...

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?

Currently, we can see which mobile unit was used, but not the actual user. We would like to know the actual user to have an audit trail and direct inquiries appropriately.

Sorry this isn't any idea but a complaint (that maybe you can change??) We have enjoyed using mobile pay in the past at our fundraising events until we received our new cc processors and the new app. Just found out through customer support that t...

Since BBMS gateways can be used for a variety of purposes beyond donations, add an option to allow the gateway to pass along processing fees to the user rather than charging the fee to the institution.

Some of our donors have cards that do not have a magnetic strip. We need access to a chip reader to process payments.

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each t...

The current card readers require devices that have an audio jack in order to function, however most modern devices have moved away from having the input. i.e. any new iphone and android device. It would be very helpful if there were readers availa...

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...