Blackbaud Merchant Services

Sales reporting currently does not include transactions that are manually entered as a payment.

The e-mail that is sent out is a great idea. Can we change the mail merge to have better information? Instead of just a combined number of transactions and combined amount, can you please either list out the names and amounts or give the decline c...

Currently, you cannot export the designation made by the donor when contributing online. Therefore, if the Other field is used for gift designation, there is no way to perform quality control for gift processing. Did the gift processor make the co...

The ability to resolve Suspect Transactions should be made available from within the new BB portal. Having to log into the old portal to resolve seems silly.

We currently use the blackbaud mobile pay app at events. This is ideal since everything flows to BMS and you can upload to Raiser's Edge. It's convenient to take payment and donations right then and there, however we can NOT edit the content of th...

We have multiple chipper devices for BBMS that are used at the same time but for different reasons. With the new portal, when school started back up this year, we have realized there is no way for us to track which device was used for which reason...

I need to journal the revenue that comes in through BBMS to our GL accounts. To have an appeal code attached would greatly help that process.

When a user has more than one BBMS account, the new BBID login process does not have an intuitive way to switch between them. Allowing the user to select which account when logging into BBMS each time or having a "switch account" button/drop-down ...

We use sereral mobile devices during a specific event. It would be nice to have a column that would provide the serial number of the WisePad 3 so we know how to split the transactions and easily know the internal account number where the money goes.

We have had inquiries for the option to donate cryptocurrencies like bitcoin but currently we are not able to offer that option.....what options if any are currently being explored to offer through BBMS?