Blackbaud Merchant Services

The current card readers require devices that have an audio jack in order to function, however most modern devices have moved away from having the input. i.e. any new iphone and android device. It would be very helpful if there were readers availa...

Because we don't use Online Express, but post gifts manually into RE, it would be helpful to know when the recurring gift transactions occur, instead of sifting through a weekly report. Authorize.net (our former gateway) emailed each recurring tra...

UnionPay is a dominant credit card in China. To expand Chinese Tourism at our institution it would be helpful to be able to accept this payment type.

We just transitioned over to Raiser's Edge NXT and included the merchant services as a best long-term solution for our organization. Little did we know that the migration process excluded ACH recurring donations and only included the recurring cre...

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the de...

Please consider adding a new feature/alert in all Blackbaud applications for the customer/cardholder in the event that an identical submission/payment is made to the merchant services gateway. This feature/alert would notify cardholders immediate...

The Daily Disbursement Reports do not include a date range on either the Summary or Detailed versions. This causes a huge issue with trying to reconcile these payments and adds time to our regular processes.

Allow MobilePay to connect to a mobile printer and print receipts for the organization as well as the donor.

When we see a transaction originating from the portal or applications "Merchant Services", we would like to be able to know which user entered it. This is a very important audit trail. It would also be helpful if we have questions on the transac...

Need to allow people to pay using Apple Pay. Square Devices allow this and it's very useful. It would be most convenient for our events to allow people to pay via Apple Pay with their cell phones instead of swiping their credit cards. Thank you.