Blackbaud Merchant Services

In the virtual terminal it would be nice to be able to send to multiple email recipients at one time (i.e. customer, finance department, special events)

Setting up payments on forms and may other places are difficult to determine where and what the payments are for in the BB Market. It would be ideal to be able to assign an account code or any code to determine where the money should go such as wh...

Red Cross and other non-profits use a text to give option for critical need donations. Could Blackbaud support this?

We would like to restrict donors in Canada from using these credit card type. They tend to have a high chance of failing when setting up recurring gifts.

Currently, the Blackbaud Credit Card updater runs monthly – although running more frequently is not an inherent limitation of the Credit Card Updater service. Blackbaud may only choose to import updated data monthly due to business process limitat...

How can it be set so the local time is used for donations. The way it is now when a person donates at 9:15pm PST it gets dated the next day because the server is located in EST. This is critical for donors at year end especially when they make don...

We want transaction detail comments on Online Express. Our business manager at our school has a difficult time determining the proper areas to place transactions. They come in with a date, name on card and amount from Online Express and we get a l...

Currently when we process a refund the comment that is associated with the original sale is not pushed through to the refund. We are using the comment field to distinguish which campaign a particular transaction relates to. Without this comment be...

I would like to suggest enabling us to print a credit card receipt from a BBMS transaction. There is no way to do this in Altru, and the "re-send acknowledgement" option is no help. We need a quickly printable receipt that includes ALL the info yo...

Collect donor data in Blackbaud payment terminals