Blackbaud Merchant Services

How can it be set so the local time is used for donations. The way it is now when a person donates at 9:15pm PST it gets dated the next day because the server is located in EST. This is critical for donors at year end especially when they make don...

I would like to receive an email every time a credit card gets charged. This feature is available on the online forms, but no where else. Through our calling center, student callers charge a donor's credit card however sometimes they get conflicti...

Especially for older donors donating through an eTapestry DIY form, many don't know to select the "credit/debit card" payment option for Paypal, Venmo, and other payment options. It would be helpful if the dropdown option listed all the options av...

instead of having to go to BBMS website to enter payments to be able to use the mobilepay device on a computer/laptop for reading credit card numbers.

Right now, Blackbaud has a single transaction limit of $50,000. Which means nobody can send a payment to the school for more than this amount. Can we get this increased to $100,000 per transaction? I know there are plenty of boarding schools out t...

There should be a way for us to mark transactions as fraud if they were approved. I would suggest an option menu to select reason for refund (including fraud) or a checkbox if it is fraud so these can be investigated and reported to the appropriat...

I need to be able to print a report showing disbursements within a given timeframe. This would be useful in monthly reconciliation. Transaction date isn't accurate for searching in this case. It needs to be by disbursement date to reconcile to the...

Able to send event attachments, such as waivers, in a message that goes out to the employees that are attending the event.

On each event page, add a results section under the event description. Make this a reportable field in the reports for easily pulling results of every event. This would let employees see their impact Ex.: Food Drive has a results tab where company...

I would like to suggest enabling us to print a credit card receipt from a BBMS transaction. There is no way to do this in Altru, and the "re-send acknowledgement" option is no help. We need a quickly printable receipt that includes ALL the info yo...