Blackbaud Merchant Services

It would be nice to be able to know that a payment is part of a recurring gift that is being auto-processed by BBMS when looking at a transaction report. It could be something as simple as a recurring gift (Y/N) column/

Because we don't use Online Express, but post gifts manually into RE, it would be helpful to know when the recurring gift transactions occur, instead of sifting through a weekly report. Authorize.net (our former gateway) emailed each recurring tra...

The product used to have a function that would prompt a Luminate interaction for accounts that it was not able to update automatically, so we could pull a report based on that interaction and reach out to members whose payments were failing. Now w...

Currently, the Blackbaud Credit Card updater runs monthly – although running more frequently is not an inherent limitation of the Credit Card Updater service. Blackbaud may only choose to import updated data monthly due to business process limitat...

For recurring gifts set-up through online forms there should be an automated reminder email sent days before the recurrence along with an automated receipt when the donation is made.

In reference to case number 017031368 regarding expiration date guessing in Blackbaud Merchant Services. Often when a credit card expires, the owner of the card receives a new identical card with a new expiration date. Often the owner does not thi...

It would be nice when there is a recurring charge that processes through BBMS that an e-mail notification is sent that there is an unapproved batch. Short of remembering to do this each month, there is no way to make sure that the charges get inpu...

Our funds are segregated by fund type and then bank account. So annual fund (unrestricted funds) go into Bank account A; Scholarship Funds go to Bank Account B; Capital Funds to Bank Account C and so forth. Each has their own BBMS account. So whe...

The option to add recurring gifts from the backend of BBMS would be very helpful. Our direct mail vendor enters gifts directly into BBMS, but has to reject those that are recurring and send to to us for manual entry.