Blackbaud Merchant Services

Provide more Robust Disbursement Reports

Please provide an alternative disbursement report where the transaction details with donation amount as well as amount to be deposited for each donation, along with deposit date - BUT allow input of beginning date and ending date of all transactions desired.

  • Guest
  • Feb 9 2018
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  • Lisa Theurer commented
    5 May 02:15pm

    Thanks for helping us to get the best information. As long as it's being collected, we would like to have access to it.

  • Debbie Lee commented
    4 May 06:43pm

    This will be super helpful!

  • Paul Danicic commented
    4 May 06:35pm

    I agree. This would indeed be helpful. Thanks.

  • Candace Prawalsky commented
    4 May 06:17pm

    I agree, if we had a report we could run with all of those output fields it would make monthly reconciliation with finance so much easier. Having the transaction date and disbursement date would be SO helpful!

  • Temple Seigler commented
    6 Nov, 2019 04:28pm

    Why is there a dropdown box on our donation page for online donors to direct their gifts but that info isn't shown on the Merchant Services reports?  What's the point of the dropdown if we can't access that info?

  • John DeMarce commented
    18 Jul, 2019 04:00pm

    Customizable disbursement reports would be best, but please at least include fund, transaction ID, and transaction GUID in the disbursement reports and allow the report fields to be exported as a properly columned spreadsheet rather than in a PDF-like formatting.

  • Molly Reeser commented
    26 Mar, 2019 06:09pm

    RECONCILIATION IS HORRENDOUS!

    It makes NO sense that the reports I pull from Blackbaud Merchant Services do not reflect the data I enter into etapestry. Every month, I have to pull TWO separate reports (one from merchant services and one from etapestry) so I can provide my book-keeper with the correct info.

    It's essential that my blackbaud report display where the donor funds are coming from! I am considering shopping around for other donor software if this is not improved.

  • Tonya Kamaloni commented
    18 Mar, 2019 09:26pm

    Please include the Team Raiser Event/Form on the disbursement reports. We have to manually check every single transaction and it takes an excessive amount of time to reconcile. 

  • Karen Thomas commented
    18 Mar, 2019 06:36pm

    It would be vert helpful to include, name, address, fund, purpose on the disbursement report.  This is important information for my organization to have as back-up....

  • Shawn Burke commented
    12 Mar, 2019 06:31pm

    Luminate Online and BBMS disbursements report should reconcile, but they do not. It would be invaluable if the campaign or LO source be included in the BBMS disbursement report. 

  • J Flanagan commented
    5 Feb, 2019 07:04pm

    Please identify the application the payment was processed on in the disbursement report so that we don't have to look up individual transactions to figure this out.  Both our development and admissions office use BBMS and it is creating confusion when we run the disbursement reports.  

  • Lisa Flynn commented
    17 Jan, 2019 04:16pm

    Please add the RE fund to the disbursement report as a field as we don't use RE to post to our general ledger.

  • Megan commented
    6 Dec, 2018 05:39pm

    Would like to be able to customize disbursement reports. In particular we want to be able to see funds. 

  • Jorge FERNANDEZ commented
    25 Oct, 2018 05:29pm

    Please include on the disbursement report the RE fund to which the payment is applied.  This will facilitate the reconciliation process. Our previous payment system was able to do it.

  • Amanda Mogridge commented
    17 May, 2018 11:14pm

    Please AT LEAST create the option of having a column for last name and column for the name of the donor (in addition to the name of the cardholder) in the transaction report. It makes reconciliation a nightmare without these. We had a less expensive donation service before recently switching to BBMS that had these options, and I am shocked they aren't available in the excel/csv export at least. The BBMS rep I spoke with suggested "manually deleting the first name in every cell." We had 495 donations last month - I am not about to manually delete the first name of every account holder.