Complete Cover or Donor Cover tick box should not be automatically checked.
The box is already checked, so donors have to untick it to opt out. We've had complaints that people didn't notice and paid more than they expected. We have had to apologize and then refund the cover amount.
Forcing the donor to opt-out of the extra donation is not a best practice and for donors who may not be as tech-savvy or may be using a mobile device, this could easily be overlooked.
Guest
Forcing the donor to opt-out of the extra donation is not a best practice and for donors who may not be as tech-savvy or may be using a mobile device, this could easily be overlooked.