Blackbaud Merchant Services

We've experienced transactions that were approved in BBMS but failed in our Luminate Online due to a 'Gateway Connection' failure (statusCode = 500). There should be some kind of email notification in real time that can allow customers to know tha...

It would be nice when there is a recurring charge that processes through BBMS that an e-mail notification is sent that there is an unapproved batch. Short of remembering to do this each month, there is no way to make sure that the charges get inpu...

It is frustrating that your Excel exports are formatted the way they are, with merged cells and that the week's transactions are split onto 2-3 separate sheets. I imagine most clients are using these exports for reconciliation purposes, and it is ...

We use BBMS, eTap, and JustGiving. In order to see which fees are JG application fees, and which are processing fees, I have to manually go in to the detail on each transaction on the transaction search to find the fee breakdown. Please add this f...

On a direct debit, if the bank has not approved the transaction, is there a way to note it on the transaction so I will know. I see "Approved" but it would be nice to know if it is approved by the bank or if there is a chance it will be reversed. ...

It would be extremely helpful to automatically (or have the choice to) show comments in the disbursement detail report.

It happens. The second you submit a gift for $2500 you realize that you meant to enter $25.00. No matter how conscientious you are, data entry errors happen. Also at times a donor will call shortly after giving a gift to amend the amount or change...

I'd like to see an integration of our mobile Online Express form that we use on our website so it's available to use with MobilePay. That way, all gifts processed by BBMS would be in one place for reporting, etc. Also, it would afford an opportuni...

It would be helpful to be able to retrieve transaction details (specifically donor contact information (address) from the portal for transactions made through the Mobile App or the Virtual Terminal. Right now, if you open a transaction to view the...