Blackbaud Merchant Services

Allow BBMS Timezone settings

Luminate is on local standard time but BBMS is on EST. As a result, there are instances most days where a donation has different gift dates between the two systems. Seems like a very minor issue but does impact our effeciency and makes our reconcilations processes more difficult.

  • Guest
  • Apr 21 2020
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  • Guest commented
    18 Oct, 2022 02:22am

    Disappointing to see this issue was brough up 2 years ago and is still a problem. Greatly effects our efficiency in reconciling our transactions.

  • Guest commented
    12 Aug, 2021 01:42am

    It makes no sense that a product which is used globally does not recognise local timezones. As per the other comments, this will cause reconciliation issues and adds an additional layer of complexity.

  • Andrew Eisenhauer commented
    12 Aug, 2021 01:27am

    We're located in Australia, and it's crazy to suggest something processed on (say) 11/8 appearing in a transaction search for the 10/8.

  • Guest commented
    17 Feb, 2021 07:27pm

    We're located on the west coast, so there's a three hour delay between our local time and the time showcased on BBMS. All gifts received after 9pm on 12/31 came through Online Express as 1/1 - causing our year-end tax statements to be incorrect. Please allow for BBMS time zone settings!