Blackbaud Merchant Services

Please add an addenda/descriptor with the merchant number included.

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the description of the amount. This merchant number then is tied to different departments.
  • Guest
  • Oct 1 2018
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  • Jen Nelson commented
    October 3, 2018 19:48

    This is causing great pain with our finance office.  Other credit card processors were able to change the descriptor to be meaningful, the fact that this is not modifiable maybe a deal breaker for using BBMS for both gifts and event registrations.

  • Meghan Hickey commented
    October 4, 2018 17:36

    It would also be helpful to include the gift dates in the addenda again. That helped our finance department identify which transactions were included in each deposit. Now they may require additional reporting from us.

  • Admin
    Dan Cobb commented
    October 26, 2018 19:40

    Sorry for the confusion and trouble this is causing everyone.  We're looking into adding additional detail back to our disbursements.

  • Erin Byrne commented
    October 29, 2018 09:33

    BBMS NOW BB MERCHAQNT-ADD BACK THE DATES TO THE BANK SETTLEMENT.

    BEST

     

    There was a change when we upgraded our back-end platform to a new version and these were purposely removed. We removed the dates from the description BUT added them to the disbursement reports and the assumption/client feedback was that this would help with reconciliation.

     

    That being said, there is discussion in our IdeaBank on adding them back (and please feel free to add your voice/opinion

  • trey everly commented
    November 8, 2018 19:22

    The gift dates absolutely need to be put back in the addenda/description