Blackbaud Merchant Services

Please add an addenda/descriptor with the merchant number included.

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the description of the amount. This merchant number then is tied to different departments.
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  • Oct 1 2018
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  • Jen Nelson commented
    October 03, 2018 19:48

    This is causing great pain with our finance office.  Other credit card processors were able to change the descriptor to be meaningful, the fact that this is not modifiable maybe a deal breaker for using BBMS for both gifts and event registrations.

  • Meghan Hickey commented
    October 04, 2018 17:36

    It would also be helpful to include the gift dates in the addenda again. That helped our finance department identify which transactions were included in each deposit. Now they may require additional reporting from us.

  • Dan Cobb commented
    October 26, 2018 19:40

    Sorry for the confusion and trouble this is causing everyone.  We're looking into adding additional detail back to our disbursements.

  • Erin Byrne commented
    October 29, 2018 09:33

    BBMS NOW BB MERCHAQNT-ADD BACK THE DATES TO THE BANK SETTLEMENT.

    BEST

     

    There was a change when we upgraded our back-end platform to a new version and these were purposely removed. We removed the dates from the description BUT added them to the disbursement reports and the assumption/client feedback was that this would help with reconciliation.

     

    That being said, there is discussion in our IdeaBank on adding them back (and please feel free to add your voice/opinion

  • trey everly commented
    November 08, 2018 19:22

    The gift dates absolutely need to be put back in the addenda/description

  • Gisela Alexander commented
    05 Mar 17:24

    Please add back to the bank statement at least the last four digits of the BBMS merchant account number.  This information is needed every time a disbursement is posted in our bank account.  We reconcile daily our operating bank account and every week that we receive disbursements for multiple merchant accounts, we have to login on each merchant account individually to print the disbursement report in order to identify who the funds belongs to and it is affecting and delaying our reconciliation process.  Thank you in advance for your immediate consideration to add back the missing information.

  • Jimmy Cudzilo commented
    16 Apr 15:21

    We have multiple BBMS accounts – seven to be exact. Some of those accounts point to the same bank account, but let us split the money into different virtual buckets. Our bank statements used to read

    CCD DEPOSIT, BLACKBAUD INC DISBURSE ########

    …where the ###### was each BBMS’s unique account number.

    Within the past year, our bank statements now read:

    CCD DEPOSIT, BB MERCHANT SERV TRANSFER BB MERCHANT SER

    This has caused more work because my Business Office has to log into each BBMS account to run the disbursement report on each account to figure out which bucket the deposit should represent.

    While annoying, and causing the reconciliation process to take more time, it was OK; the deposits are still coming and we do have a method of reconciliation. We noticed this week that we now have the option in some of our BBMS accounts (not all) to move to a daily deposit option. My Business Office will absolutely 100% never voluntarily move to a daily deposit if the bank deposit descriptions aren’t switched back to include the BBMS account numbers.

    We just want to have a deposit descriptor that is useful and goes back to saving us time, not costing us time. It’s especially concerning because this change is preventing us from seriously considering moving to a daily deposit model. I don't understand why the description repeats (in italics in the second example).

  • Gisela Alexander commented
    21 Apr 17:36

    Thank you very much in advance for adding at least the last four digits of each merchant account number when submitting disbursements to our bank account.
    Sincerely,

    Gisela Alexander
    Sent from my iPhone