Blackbaud Merchant Services

More accurate customer notifications, not just "High risk of fraud determined for this transaction."

Telling families that their large payment for tuition is at high risk of fraud makes them reluctant to make the payment and, to be frank, shakes their confidence in our payment processing services.

Apparently this message can be triggered by a "wrong card number, wrong expiration date, insufficient funds, etc."

A less alarming and more specific error message would vastly improve the interface.

  • Petra Hall
  • Dec 15 2022
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  • Daniel commented
    22 Jan 08:53pm

    Is there any plan for this? It would help for paying families for the reasons mentioned and for our own troubleshooting for error messages parents report.

  • Petra Hall commented
    15 Dec, 2022 02:51pm

    From further customer feedback, it looks (to them) like their credit card company is the one providing the "High risk of fraud" message to warn them that the processor (BBMS) is not trustworthy.