Telling families that their large payment for tuition is at high risk of fraud makes them reluctant to make the payment and, to be frank, shakes their confidence in our payment processing services.
Apparently this message can be triggered by a "wrong card number, wrong expiration date, insufficient funds, etc."
A less alarming and more specific error message would vastly improve the interface.
Petra Hall
From further customer feedback, it looks (to them) like their credit card company is the one providing the "High risk of fraud" message to warn them that the processor (BBMS) is not trustworthy.
Attachments Open full size