Blackbaud Merchant Services

We would like better reporting.

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. This would save us a ton of time trying to match up donations by using Church Management, Merchant Service, and our bank statement.

  • Diana Mergen
  • Jul 23 2020
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  • Susan Yemc commented
    20 Jan 10:05pm

    We could also use a way to export both gift date and disbursement date so we can reconcile with accounting - being able to export fund, etc. would be an added bonus. It is very frustrating - especially at year end when gifts end up in two different fiscal years!

  • Guest commented
    11 Dec, 2020 06:30pm

    I agree however, we report everything by appeal code. So we need a column either in the disbursement OR transaction listing to assist with this.

  • Melissa Stewart commented
    3 Aug, 2020 10:40pm

    I totally agree! We report everything out by fund. Our finance department needs to know the amount and the fee associated with each transaction and what fund it's associated with. Right now I pull a report by payment method in Raiser's Edge and a transaction report in BBMS, and merge the two to figure out which fund goes with which fee. We recently switched from another processor and I am very disappointed in the reporting available through BBMS.