Blackbaud Merchant Services

We would like better reporting.

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. This would save us a ton of time trying to match up donations by using Church Management, Merchant Service, and our bank statement.

  • Diana Mergen
  • Jul 23 2020
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  • Debra Rogers commented
    11 Jan 09:11pm

    It was my understanding that the user can indicate the purpose of the payment - why doesn't this information show up on the report?

  • Guest commented
    21 Oct, 2021 05:55pm

    Along those lines, we have 5 devices being used for concessions, gate ticketing, fundraising and donations. These events may happen on the same date, but need to be applied to different accounts. I'm disappointed that BBMS doesn't have better reporting to at least allow us to report by device or the individual account login. We're now setting a default Comment associated with an account, so every transaction can reflect a Comment that we can filter on when we export the transactions to a csv file. For auditing purposes, you would think there would be a deeper level of reporting at least by device or account.

  • Guest commented
    3 Sep, 2021 08:31pm

    Seems like this has been requested over and over with a little different wording. The only reason I can see that a business wouldn't need this is if they have their accounting linked to their Blackbaud account. For those of us that don't, it's a lot of work to know which funds the dollars should go to.

  • Susan Yemc commented
    20 Jan, 2021 10:05pm

    We could also use a way to export both gift date and disbursement date so we can reconcile with accounting - being able to export fund, etc. would be an added bonus. It is very frustrating - especially at year end when gifts end up in two different fiscal years!

  • Guest commented
    11 Dec, 2020 06:30pm

    I agree however, we report everything by appeal code. So we need a column either in the disbursement OR transaction listing to assist with this.

  • Melissa Stewart commented
    3 Aug, 2020 10:40pm

    I totally agree! We report everything out by fund. Our finance department needs to know the amount and the fee associated with each transaction and what fund it's associated with. Right now I pull a report by payment method in Raiser's Edge and a transaction report in BBMS, and merge the two to figure out which fund goes with which fee. We recently switched from another processor and I am very disappointed in the reporting available through BBMS.