Blackbaud Merchant Services

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

We would love to see the option for email notifications for automatic recurring/pledge payments. We send out merged physical thank you letters upon receipt of a gift; the dispersement report is not in this procedure.

This would help our business office know how to categorize incoming funds without checking with the development office.

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

Add campaigns/funds columns to disbursement reports to give our treasurer greater clarity on gifts received designations

The New Checkout offers all credit card types instead of following our BBMS account configurations. We have chosen not to accept payments by American Express due to the higher fees but currently have no control over that in the New Checkout.

Please provide an alternative disbursement report where the transaction details with donation amount as well as amount to be deposited for each donation, along with deposit date - BUT allow input of beginning date and ending date of all transactio...

Currently, when a donor’s recurring gift payments fail due to issues like an expired, deactivated, or compromised card, Altru attempts to catch up on the missed installments once the card begins processing again. However, the system does this by r...