Blackbaud Merchant Services

Improve the acknowledgement email by saying "thank you."

Another poster has suggested that the acknowledgement email sent after payments are made via Mobile Pay or BMS Virtual Terminal be customizable.  I would love to see that as well.  If that is not possible, simply adding a "thank you" somewhere in the text of the email would be an improvement.  I would imagine that would be appropriate for the vast majority of processed payments and gifts.  Thank you!

  • Michelle Dahl
  • Nov 14 2018
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    Lee Turner commented
    19 Nov 14:45

    Hi Michelle,

    Thanks for this suggestion! We agree that customization would be helpful for sending MobilePay and Virtual Terminal transaction acknowledgements. Although I couldn't give you a timeline today for when you might see it, we do have the intention of providing enhanced acknowledgement capabilities and will be sure to incorporate your suggestion.