Blackbaud Merchant Services

Modify text in email confirmation

Would like to be able to modify the text of the MobilePay email confirmations to be able to include tax language. We have received feedback that it is confusing for donors to receive confirmation, then a separate tax email, then the follow-up stewardship email/video. Many donors think the confirmation is the receipt, so they delete the tax receipt thinking it is just another thank you or solicitation.

  • Jennifer Andrews
  • Jan 30 2018
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