Blackbaud Merchant Services

1 Vote

Tools needed to identify fraudulent transaction

We have seen a increase in chargebacks due to fraud. Recent example: 5 attempted transactions using within 30 minutes: 3 declined, 1 didn't process, and 1 was approved, "purchaser" name was the same on all 5. 4 different credit card numbers, 3 dif...

Created 15 May 09:14pm by Debbie McKenzie

Fraud Management
1 Vote

Make the BBMS/BIP phone number optional for Direct Debit agreements

The majority of our staff don't have dedicated phone numbers anymore, so we have the University switchboard as our BBMS/BIP contact number. It would be easier to request that donors email our office directly with any questions instead of risking t...

Created 15 May 12:34pm by Adrian Churchman

Other
98 Vote

We would like better BBMS disbursement reporting (Fund & Constituent).

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

Created 23 Jul 07:28pm by Diana Mergen

Reporting and Reconciliation
3 Vote

The ability to manage default state of opt-in checkbox for Donor Cover/Complete Cover

The ability to manage the default state of the Donor Cover/Complete Cover opt‑in checkbox.

Created 6 Mar 08:10pm by Guest

Payment Methods
16 Vote

Make Complete Cover more transparent

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

Created 23 Jan 03:49pm by Lindsey Nova

Blackbaud Checkout
1 Vote

Allow moving donor fee area above payment options in the checkout modal.

It would be great if the checkout modal in Team Raiser allowed for us to move elements around. For example: moving the donor fee box higher in the modal so it's easier for our donors to see it and decide whether they want to cover the cost or not.

Created 13 Apr 05:34pm by Guest

Other
1 Vote

Provide a means of styling the checkout modal and donor fee areas.

It would be great if the checkout modal in Team Raiser allowed for us to add styling. In particular we've had complaints from our constituents that they have a hard time seeing the donor fee checkbox. And since it's enabled by default, they were c...

Created 13 Apr 05:31pm by Guest

Other
63 Vote

Integrate Venmo, Apple Pay, Google Pay or Pay Cash, etc. with Raiser's Edge

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

Created 22 Mar 12:50pm by Guest

Digital Wallets

Planned
1 Vote

Mac Compatible P2PE

The Bluefin P2PE device is not compatible with Macs, but my school primarily uses Macs, particularly our Phonathon callers. It would be more useful to use a device with the Macs we have.

Created 1 Apr 03:25pm by Guest

Credit Card Payments
1 Vote

Update File Names on Disbursement Downloads

When downloading summary or detailed disbursement reports, add the type to the file name: e.g. 2026-03-30 Detailed.pdf, or 2026-03-30 Summary.

Created 31 Mar 03:36pm by Quinn Anderson

Disbursements