Blackbaud Merchant Services

Process multiple refunds at one time

When downloading a disbursement report, it would be helpful to choose the date range (example - last month) so that you are able to download multiple disbursement or transaction reports combined into one CSV or excel.

International donors from EU cannot make donations to US based charities if using BBMS. It would be of great to be able to take international donations.

When we key in a donation using the virtual terminal, it does not post to eTapestry nor do we get an email confirmation that the donation happened. We get both when the donor contributes online. Now that our use the virtual terminal is increasing ...

The current credit card swipers utilize a headphone jack connection. Most new mobile devices don't offer a headphone jack anymore. An updated swiper that has a USB-C connection or Lightning port will allow us to use the swipers with our "modern" c...

Add a date range for banners to stay up on engagement pages

Current report does not show what platform. If I do a dispursement report from transaction, it show the platform but there is no subtotal and final totals

I just learned that it is not possible to re-issue a donor's credit card receipt with the information regarding additional fees charged through the Blackbaud Pays fee coverage option. As anyone with an auditing/accounting process would need access...

It is not ideal not being able to see refunds on a disbursement report i.e. someone pays twice and gets a refund on one transaction. Both transactions then show on the disbursement report but the money received is less the refund.