Blackbaud Merchant Services

MobilePay users receive a confirmation number by email that is not searchable through BBMS, so it serves no purpose to us or the user. Please add that as a search option in BBMS in order to retrieve their transaction.

Create a notification/alert from BBMS to the client to monitor if a transaction has not been successful within a certain period of time. Particularly during year end giving season, we'd like a way that BBMS can alert Save the Children if a transac...

It would be awesome if, like in etapestry, we could set up an automatic email to be sent when the batch reports are ready. I know we can get a notification, but I would like to be able to have the reports themselves automatically emailed to my boo...

It would be awesome if we could remove the billing address requirement from CC processing. As many people are paying on their phones, the less they need to type, the more likely they will follow through on their donation. Many processors aren't re...

It would be most helpful, if when trying to reset your password, it did just that instead of sending you to KB articles.

I would like to see an error message pop-up when using a test account if you enter a cc number other than the test cc number of 4111 1111 1111 1111. Currently, if you forget to transfer the registration form to a live BBMS account, donors can stil...

You currently have the system set for suspect transactions at a timeframe of 30 seconds. This should be adjustable per client - I know on my end, moving that timeframe out would be beneficial at my organization.

It would be really nice to have this integrated with Altru as we would be able to sell merchandise, memberships, gift certificates, etc. AND large donations while still connecting to the constituent record. It is hard to sell memberships when you ...

Process multiple refunds at one time

Currently, BBMS retains and continues to process credit/debit cards that have expired for up to six months, provided that the card is still honored by the issuing bank. At that time, the token is discarded. For monthly donors, this means that by t...