Blackbaud Merchant Services

Chargebacks should create their own bank transaction, and not be netted against other deposits. This makes reconciliation and posting very difficult.

Payment form (In Blackbaud Billing Management at least) does not display the full length of the account number field. This is leading to payers OFTEN mistyping bank account number, leading to chargebacks. Entire field should display.

We have multiple events on campus but are using the Mobile Pay Swipers instead of the RE Mobile Event app. We are trying to find a way to sort these different transactions.

Currently transactions above $10,000 trigger immediate suspect notifications as soon as the donation is submitted. However, for transactions below $10,000, the system sends a summary overnight when the settlement processes occur. We have recurring...

I would like to have the BBMS TransactionID also put into NXT when making a gift through JustGiving NXT Integration. This will save me a step in trying to reconcile across all 3 entities.

We are working with a third party vendor on our Phone-a-Thon fundraiser. We will be giving them a file from RE with all of the Constituent information. We were hoping that there might be a way for them to process all of the credit card transaction...

Our funds are segregated by fund type and then bank account. So annual fund (unrestricted funds) go into Bank account A; Scholarship Funds go to Bank Account B; Capital Funds to Bank Account C and so forth. Each has their own BBMS account. So wh...

There is an ability to include TEST transactions in search, but no easy way to identify them when there are TEST and Production transactions. To have the ability to either just report on TEST transactions, or to have a field in the report with the...

We are Hong Kong based. Now our donors can select HK in the countries list. It would make sense to change the title to "Country/Region". Hong Kong is not a country, so does Macau. Support team told us to just choose China and delete Hong Kong from...