Blackbaud Merchant Services

Every year, we process credit card and direct debit transactions toward the end of the year, and every year we run into the problem that the BBMS disbursement schedule for the coming year is not out yet. Seems like the schedule is something that c...

Would love for any mobile payments and that information to automatically create entries in E-Tapestry.

We would like option to move back to a fixed disbursement date (five days) so that we do not have to mass update the GL posting date on batches. Because of the variable date, it is now possible for the Raiser's Edge processing side to be out of sy...

Can a report be created that shows the total discount taken out at the end of the month (rather than one that shows a discount taken out for every settlement)? This would help our accounting team when they do the bank reconciliation.

The bank account information is very easy to change in BBMS and does not require dual approval. There is risk of an individual updating the bank account information to begin depositing funds in a personal account or simply an incorrect account, as...

It is very annoying to have a customer send us a credit card that they use daily but yet is not accepted for them to pay for their membership to our organization. it is limiting. For people outside the US it is difficult because they may not have ...

Now I can only get distribution reports for one distribution. We use daily so get about 18 distributions per month. No way to get a montly report on this and &I talked to tech support

The current credit card swipers utilize a headphone jack connection. Most new mobile devices don't offer a headphone jack anymore. An updated swiper that has a USB-C connection or Lightning port will allow us to use the swipers with our "modern" c...

Now that Blackbuad is integrating with Bluefin, it would be beneficial to allow the option for users to process credit cards directly in Merchant Services or MobilePay. Our organization is required to use P2PE devices. Prior to using these devices...

Our bank just started charging for any direct deposits with addenda, or notes, attached to them. For some reason, BBMS is attaching addenda to each deposit. Customer service is not able to remove it from our deposits. Why can't this be removed? Ca...