Blackbaud Merchant Services

Chargebacks should create their own bank transaction, and not be netted against other deposits. This makes reconciliation and posting very difficult.

We are Hong Kong based. Now our donors can select HK in the countries list. It would make sense to change the title to "Country/Region". Hong Kong is not a country, so does Macau. Support team told us to just choose China and delete Hong Kong from...

When exporting the results of a Transaction Search include the originating transaction id for refunds and chargebacks. This will make easier to tie a refund and chargeback to it's original transaction. Currently you must drill into the details to ...

In BBMS under Email Notifications, every user has the ability to add any user to its own BBMS distribution list, making it challenging to remove a user from the list once she/he left the organization. Inactivating the user does not stop email noti...

Can a report be created that shows the total discount taken out at the end of the month (rather than one that shows a discount taken out for every settlement)? This would help our accounting team when they do the bank reconciliation.

Now I can only get distribution reports for one distribution. We use daily so get about 18 distributions per month. No way to get a montly report on this and &I talked to tech support

Our organization has a PO Box as well as a physical location. I am not allowed to use the PO Box as our contact information on BBMS Account Management. It says it's an invalid address. It is our mailing address, our physical location mailbox has m...

Could it be arranged that the the Transaction ID on the export from the transaction search be updated from the BBMS Transaction GUID to the Blackbaud Secure Payments Transaction GUID or alternatively when a payment is submitted to a Blackbaud Chec...

There are times when we need summary data for institutional reporting or external audit. BBMS transaction reporting only provides Detail Report. When I run a report for a whole fiscal year, the report is three miles long (thankfully).

The Transaction Search report doesn't provide the first 4 numbers of the credit card number which makes it very difficult to match with the LO Transaction Report and adds time to our regular processes.