Blackbaud Merchant Services

When donor shoose to give directly from their checking account they are asked for a check number. This is not necessary and has confused some of our donors. We would like to see it removed from the payment popup box and only require name, routing ...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

Red Cross and other non-profits use a text to give option for critical need donations. Could Blackbaud support this?

We have had inquiries for the option to donate cryptocurrencies like bitcoin but currently we are not able to offer that option.....what options if any are currently being explored to offer through BBMS?

Could Blackbaud add Zelle as one of the payment options in addition to Venmo? A number of our constituents prefer to make donations through Zelle

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?

Another poster has suggested that the acknowledgement email sent after payments are made via Mobile Pay or BMS Virtual Terminal be customizable. I would love to see that as well. If that is not possible, simply adding a "thank you" somewhere in th...

Please consider adding a new feature/alert in all Blackbaud applications for the customer/cardholder in the event that an identical submission/payment is made to the merchant services gateway. This feature/alert would notify cardholders immediatel...

When we key in a donation using the virtual terminal, it does not post to eTapestry nor do we get an email confirmation that the donation happened. We get both when the donor contributes online. Now that our use the virtual terminal is increasing ...

Sales reporting currently does not include transactions that are manually entered as a payment.