Blackbaud Merchant Services

From a donor facing side, I'd like to be able to explain what is included in the Donor Covered Processing Fees. Donors come and see a high number, and we'd like to breakdown what the fee consists of so that we are as transparent as possible. If we...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

The ability to manage the default state of the Donor Cover/Complete Cover opt‑in checkbox.

The donor and the organization should receive notifications when a credit card fails to go through or when a direct debit is reversed. Important for the donor to also be aware immediately of the transaction.

The Bluefin P2PE device is not compatible with Macs, but my school primarily uses Macs, particularly our Phonathon callers. It would be more useful to use a device with the Macs we have.

The BBPOS WisePOS™ E device offered by BBMS for Altru transactions is E2EE not P2PE; our parent organization requires P2PE for PCI security. This means we can not offer a contactless payment solution, which is not customer friendly. Our guests are...

Another poster has suggested that the acknowledgement email sent after payments are made via Mobile Pay or BMS Virtual Terminal be customizable. I would love to see that as well. If that is not possible, simply adding a "thank you" somewhere in th...

I understand that enabling the “Donor Covers Fees” option disables the ability for donors to pay via Venmo or PayPal. Are there any future enhancements planned that would allow these options to work concurrently—such as only prompting donors to co...

We have had inquiries for the option to donate cryptocurrencies like bitcoin but currently we are not able to offer that option.....what options if any are currently being explored to offer through BBMS?

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?