Blackbaud Merchant Services

Extend 180 day window period to refund credit cards

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?

  • Guest
  • May 28 2020
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  • Breanne Leach commented
    04 Aug 23:27

    We've had events clients that originally postponed due the pandemic that are now needing to cancel and we are unable to refund to their CC inside Altru. Immediate action should be taken on this idea.