Blackbaud Merchant Services

We would like to require multi-factor authentication for logging into Blackbaud Merchant Services portal. This has been recommended by our IT Security department. I am told by BBMS multi-factor authentication is currently not available and not on ...

Please AT LEAST create the option of having a column for last name and column for the name of the donor (in addition to the name of the cardholder). It makes reconciliation a nightmare without these. We had a less expensive donation service before...

Please update the wording of the Blackbaud Checkout process so it's clear Debit cards can be used. On the first screen of the checkout process there is a blue button with the text "Pay by credit card". However this option is for both credit AND ...

Mobile Pay devises need headphone jack. Most phones now no longer have headphone jacks. Using a dongle make the swiping process awkward. So we probably will not be using mobile pay in the future unless there is a solution like updating the devises...

The functionality has been removed to export transaction reports as PDFs and now only CSV files are available. This adds an extra step to the process, which is challenging when you have more than one BBMS account.

Why does the pending credit card descriptor say BB* instead of our institution's name? It is fine that the finalized transaction clarifies this, but donors are confused to transactions that are pending and thus call their credit card issuer to can...

Please tell your programmers that the pdf version of the Daily Transactions Report would be very helpful to have again. Filtering, downloading and exporting is very time consuming and less than desirable. T

In Classic Merchant Services, we are able to view Transactions Reports by Account Type in a specific period with totals. I do not see a way to do this in the next gen portal.

Is it possible to add MFA for the users who log in to our BBMS site?

We process payments in Online Express and Education (LMS/OnSuite). The only way to tell where the gift came from is by drilling down into the transaction details, for the "Application" field. Can Application be added as a search field, report filt...