Blackbaud Merchant Services

Change the pending credit card descriptor to match the organization name

Why does the pending credit card descriptor say BB* instead of our institution's name? It is fine that the finalized transaction clarifies this, but donors are confused to transactions that are pending and thus call their credit card issuer to cancel the transaction.

  • Alexis De Leon
  • Oct 2 2019
  • Shipped
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  • Admin
    Lee Turner commented
    15 Nov, 2019 04:17pm

    We are pleased to say that this has been delivered for all BBMS customers as of November 1!

    - Lee

    Senior Product Manager, Payment Services