Blackbaud Merchant Services

Change the pending credit card descriptor to match the organization name

Why does the pending credit card descriptor say BB* instead of our institution's name? It is fine that the finalized transaction clarifies this, but donors are confused to transactions that are pending and thus call their credit card issuer to cancel the transaction.

  • Guest
  • Oct 2 2019
  • Shipped
  • Attach files
  • Lee Turner commented
    November 15, 2019 16:17

    We are pleased to say that this has been delivered for all BBMS customers as of November 1!

    - Lee

    Senior Product Manager, Payment Services