Blackbaud Merchant Services

Transaction Search Output/Reports Need More Data Options

Please AT LEAST create the option of having a column for last name and column for the name of the donor (in addition to the name of the cardholder). It makes reconciliation a nightmare without these. We had a less expensive donation service before recently switching to BBMS that had these options, and I am shocked they aren't available in the excel/csv export at least. The BBMS rep I spoke with suggested "manually deleting the first name in every cell." We had 495 donations last month - I am not about to manually delete the first name of every account holder.

  • Guest
  • May 17 2018
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  • Guest commented
    12 Nov, 2018 04:36pm

    Yes, please! We had over 2,500 donations last month. Even with some Excel trickery the fact that users can put whatever they want (Mr, Mrs, middle initials, multiple first names, etc) in the cardholder field makes reconciliation a nightmare.