Blackbaud Merchant Services

Update wording of Blackbaud Checkout to include Debit cards

Please update the wording of the Blackbaud Checkout process so it's clear Debit cards can be used.

On the first screen of the checkout process there is a blue button with the text "Pay by credit card".

However this option is for both credit AND debit cards.
We feel it should be clear that debit cards can be used.

We'd like the text updated, or the ability to customise this text ourselves.

We've found the current wording leads to:

  1.  Users being unsure if they can use a debit card
  2. Debit card holders clicking one of the other wallet options
  3. Users halting their donations then calling to donate over the phone


  • Guest
  • Dec 23 2019
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  • Lee Turner commented
    20 Aug, 2020 01:55pm

    This has been delivered! As of earlier this year, Blackbaud Checkout now prompts supporters to "Pay by card" instead of "Pay by credit card."