Blackbaud Merchant Services

The language selection field on the payment pop-up shows a flag at the bottom right corner. This has caused confusion among customers/donors who mistake it for the payment currency. Mentioning the language itself defaulted to "English", rather tha...

Please look into including Paypal as an option for Canadian users.

I would really love it, if we were able to process Debit Cards through BBMS. Unfortunately in Canada, our debit cards are not tied to a credit card type.

It is very annoying to have a customer send us a credit card that they use daily but yet is not accepted for them to pay for their membership to our organization. it is limiting. For people outside the US it is difficult because they may not have ...

Our bank just started charging for any direct deposits with addenda, or notes, attached to them. For some reason, BBMS is attaching addenda to each deposit. Customer service is not able to remove it from our deposits. Why can't this be removed? Ca...

Process multiple refunds at one time

Our company is looking to provide contactless payment solutions to our visitors as a safer payment option in relation with the COVID-19 pandemic. Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices...

At Fundraising events, we can have as many as 30 or more transactions to sell tickets, silent auction items, etc. During these events, we are held-up by limited number of devices (Blackbaud swipers, iPads, Iphones, etc.), as well as the time to ha...

It would be awesome if we could remove the billing address requirement from CC processing. As many people are paying on their phones, the less they need to type, the more likely they will follow through on their donation. Many processors aren't re...

I would like to see an error message pop-up when using a test account if you enter a cc number other than the test cc number of 4111 1111 1111 1111. Currently, if you forget to transfer the registration form to a live BBMS account, donors can stil...