Blackbaud Merchant Services

We have international donors who have asked why they can't use bank information to donate. Kind of unbelievable that in 2022, Blackbaud hasn't found a way to make this happen.

Following the recent addition of PayPal integration for US users, it would be extremely helpful for this to be added for the UK userbase as PayPal is one of the most trusted payment sites used across businesses and charities.

We would like to be able to use a credit card to process payment for our new terminals instead of having it deducted from our donations.

I would really love it, if we were able to process Debit Cards through BBMS. Unfortunately in Canada, our debit cards are not tied to a credit card type.

The language selection field on the payment pop-up shows a flag at the bottom right corner. This has caused confusion among customers/donors who mistake it for the payment currency. Mentioning the language itself defaulted to "English", rather tha...

Please look into including Paypal as an option for Canadian users.

It is very annoying to have a customer send us a credit card that they use daily but yet is not accepted for them to pay for their membership to our organization. it is limiting. For people outside the US it is difficult because they may not have ...

Our bank just started charging for any direct deposits with addenda, or notes, attached to them. For some reason, BBMS is attaching addenda to each deposit. Customer service is not able to remove it from our deposits. Why can't this be removed? Ca...

Process multiple refunds at one time