Blackbaud Merchant Services

We have multiple chipper devices for BBMS that are used at the same time but for different reasons. With the new portal, when school started back up this year, we have realized there is no way for us to track which device was used for which reason...

We use sereral mobile devices during a specific event. It would be nice to have a column that would provide the serial number of the WisePad 3 so we know how to split the transactions and easily know the internal account number where the money goes.

I would like to receive an email every time a credit card gets charged. This feature is available on the online forms, but no where else. Through our calling center, student callers charge a donor's credit card however sometimes they get conflicti...

Please add the ability to download select transactions from BBMS into RE Gift Batch. We used to navigate this ability by entering our credit cards into an OLX form, but improved security now blocks multiple credit cards from one IP address. Suppor...

In the old BBMS site we were able to enter the exact amount that needed to be refunded (partial refund). In the new BBMS portal we only have two options - just the complete cover amount or the full amount including complete cover. There is no way ...

How can it be set so the local time is used for donations. The way it is now when a person donates at 9:15pm PST it gets dated the next day because the server is located in EST. This is critical for donors at year end especially when they make don...

I would like to suggest enabling us to print a credit card receipt from a BBMS transaction. There is no way to do this in Altru, and the "re-send acknowledgement" option is no help. We need a quickly printable receipt that includes ALL the info yo...

It would be helpful to be able to retrieve transaction details (specifically donor contact information (address) from the portal for transactions made through the Mobile App or the Virtual Terminal. Right now, if you open a transaction to view the...

Currently, we're able to enable email notifications for multiple type of transactions (ex. fraudulent transactions) but I'd like to be able to receive email notifications for transactions with a result of 'Gateway Decline.' This would allow us to ...