Blackbaud Merchant Services

I would like to receive an email every time a credit card gets charged. This feature is available on the online forms, but no where else. Through our calling center, student callers charge a donor's credit card however sometimes they get conflicti...

As an admin of 240 plus accounts is it possible to get a column added when I view all my users as an admin of what BBMS site they have access to?

We use BBMS, eTap, and JustGiving. In order to see which fees are JG application fees, and which are processing fees, I have to manually go in to the detail on each transaction on the transaction search to find the fee breakdown. Please add this f...

We, as an organization, would like to be able to see how successful the Complete Cover initiative has been to us. It would help to report on the donors that have opted to help us out.

BBMS processes in EST so if eTapestry is set to another time zone, transactions processed in eTaptestry will not be included in BBMS until the following day in some instances. This causes issues at end of month and especially end of year.

Currently when we process a refund the comment that is associated with the original sale is not pushed through to the refund. We are using the comment field to distinguish which campaign a particular transaction relates to. Without this comment be...

In BBMS portal you can view the resolved chargebacks but you cannot export this list. I would like to export this list with the chargeback details and the case numbers.

It is frustrating that your Excel exports are formatted the way they are, with merged cells and that the week's transactions are split onto 2-3 separate sheets. I imagine most clients are using these exports for reconciliation purposes, and it is ...

When a user has more than one BBMS account, the new BBID login process does not have an intuitive way to switch between them. Allowing the user to select which account when logging into BBMS each time or having a "switch account" button/drop-down ...

On a direct debit, if the bank has not approved the transaction, is there a way to note it on the transaction so I will know. I see "Approved" but it would be nice to know if it is approved by the bank or if there is a chance it will be reversed. ...