Blackbaud Merchant Services

I understand that enabling the “Donor Covers Fees” option disables the ability for donors to pay via Venmo or PayPal. Are there any future enhancements planned that would allow these options to work concurrently—such as only prompting donors to co...

Request to 'Get Local!' The issue: Payment Processed in the Transactions List in Merchant Services with the wrong date and time when it was only just processed? Fact: BBMS processes all gifts in (EST) time see: https://kb.blackbaud.com/knowledgeba...

there needs to be a better, more streamlined way to add users to blackbaud and/or etapestry. the fact that they aren't linked is very frustrating and difficult to navigate. adding a user to blackbaud is also frustrating and not intuitive.

In the virtual terminal it would be nice to be able to send to multiple email recipients at one time (i.e. customer, finance department, special events)

Setting up payments on forms and may other places are difficult to determine where and what the payments are for in the BB Market. It would be ideal to be able to assign an account code or any code to determine where the money should go such as wh...

Red Cross and other non-profits use a text to give option for critical need donations. Could Blackbaud support this?

Currently, the Blackbaud Credit Card updater runs monthly – although running more frequently is not an inherent limitation of the Credit Card Updater service. Blackbaud may only choose to import updated data monthly due to business process limitat...

How can it be set so the local time is used for donations. The way it is now when a person donates at 9:15pm PST it gets dated the next day because the server is located in EST. This is critical for donors at year end especially when they make don...

We want transaction detail comments on Online Express. Our business manager at our school has a difficult time determining the proper areas to place transactions. They come in with a date, name on card and amount from Online Express and we get a l...

We would like to restrict donors in Canada from using these credit card type. They tend to have a high chance of failing when setting up recurring gifts.