Request to 'Get Local!'
The issue:
Payment Processed in the Transactions List in Merchant Services with the wrong date and time when it was only just processed?
Fact: BBMS processes all gifts in (EST) time see:
https://kb.blackbaud.com/knowledgebase/articles/Article/68671
Seeking Resolution:
It would be better for organisations to have 'actual' times for transactions to support revenue reconciliation.
ie: Australia (ACST) +9:30
Transaction Actual Processed: 10 September 2024, 10:30 AM
BBMS Records Show: 9 September 2024, 9:30 PM
Thank you for your consideration.
Guest
