Blackbaud Merchant Services

10 Vote

Add an Email Notification for Gateway Declines - BBMS

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...

Created 1 Oct 09:03am by Guest

BBMS Web Portal

3
10 Vote

Improve the acknowledgement email by saying "thank you."

Another poster has suggested that the acknowledgement email sent after payments are made via Mobile Pay or BMS Virtual Terminal be customizable. I would love to see that as well. If that is not possible, simply adding a "thank you" somewhere in ...

Created 14 Nov 02:40pm by Michelle Dahl

Credit Card Payments

1
10 Vote

Please Add a New Feature/Alert - Suspect Duplicate Cardholder Submission/Payment

Please consider adding a new feature/alert in all Blackbaud applications for the customer/cardholder in the event that an identical submission/payment is made to the merchant services gateway. This feature/alert would notify cardholders immediate...

Created 24 Jul 11:36pm by Amy Newton

Credit Card Payments

0
9 Vote

reCaptcha V2 is having accessibility issues

We activated reCaptcha to BBPS form. Noticed its using reCaptcha V2, which is having accessibility issues. It needs user interaction and screen readers are not reading it. With V3 there will be no user interaction.

Created 1 Jun 04:02pm by Guest

Blackbaud Checkout

3
9 Vote

Add recurring gift flag when viewing transactions in BBMS

It would be nice to be able to know that a payment is part of a recurring gift that is being auto-processed by BBMS when looking at a transaction report. It could be something as simple as a recurring gift (Y/N) column/

Created 3 Mar 06:21pm by Dan Snyder

Recurring Transactions

2
9 Vote

Please add an addenda/descriptor with the merchant number included.

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the de...

Created 1 Oct 03:45pm by Guest

Reporting and Reconciliation

8 Planned
9 Vote

Disbursement Report sent to email addresses automatically when they are created each cycle

Have Disbursement Report sent to specified email addresses when they are created each cycle, so I don't have to logon, download, and send it each week.

Created 30 Jan 08:11pm by Guest

Reporting and Reconciliation

0
9 Vote

Mobile Pay Device Suggestion

I would like to suggest that any transaction that is done with the mobile pay device should come into Raiser's Edge through the NetCommunity link. The transactions do not come into RE and I think they should. The transaction just sits out on the B...

Created 2 Nov 03:21pm by Guest

MobilePay

1
8 Vote

Add RE Appeal Code to BBMS reporting -disbursement OR transactions

I need to journal the revenue that comes in through BBMS to our GL accounts. To have an appeal code attached would greatly help that process.

Created 11 Dec 06:28pm by Guest

Reporting and Reconciliation

0
8 Vote

Adding a Fund Column to the BMMS report

Is there a way to add a column indicating the fund code to this report?

Created 12 Jun 04:32pm by Guest

Disbursements

2