Blackbaud Merchant Services

Add an Email Notification for Gateway Declines - BBMS

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Transactions with a frequency option of 'As it happens'.

 

Currently the only way to identify these payments is to actively check your account every day, if there have been a lot of payments - it can sometimes get missed for a day or two. 

  • Guest
  • Oct 1 2019
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  • Admin
    Lee Turner commented
    November 15, 2019 16:37

    Hi there, thanks for your suggestion! Once you receive an email notification for a gateway declined payment, what are you expecting to do with that information? Knowing this will help us better understand the pain point that you're experiencing.

     

    Thanks!

    Lee

    Senior Product Manager, Payment Services

  • Maureen commented
    November 21, 2019 17:46

    This is a great idea. There are no notifications pushed from BBMS to the client about system failures and issues, an uptick in declines will allow us to identify if there is a problem with the system or if a recently implemented form was ill designed.

    Currently we have to be notified by donors that their credit cards are failing then we check the system status. Ideally a notification should be sent for all system failures or slowness but decline notification upticks would be a good workaround.