Blackbaud Merchant Services

Request to 'Get Local!' The issue: Payment Processed in the Transactions List in Merchant Services with the wrong date and time when it was only just processed? Fact: BBMS processes all gifts in (EST) time see: https://kb.blackbaud.com/knowledgeba...

In the virtual terminal it would be nice to be able to send to multiple email recipients at one time (i.e. customer, finance department, special events)

When we see a transaction originating from the portal or applications "Merchant Services", we would like to be able to know which user entered it. This is a very important audit trail. It would also be helpful if we have questions on the transaction.

To help reconcile BBMS transactions with online gifts, it would be helpful to be able to sort by the donor's LAST NAME and FIRST NAME, and also please add ORGANIZATION NAME field for those who use business credit cards. A number of times, we will ...

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...

CyberSource has the concept of merchant defined fields where we can pass things like system transaction id, gateway reference, etc. It would be great to have a few fields which could be used for our reporting (such as CRM Inbound Channel) we could...

Add Transaction Count to header of Detailed Disbursement Report. When disbursements are higher volume, a quick reference number of transactions would be very helpful.

We should have the ability to limit which user can access which merchant account - so a user who only needs to access one account can't just see all of them. For example, we manage four merchants, and found different finance teams for these mer...

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each tran...

Would you please find a way to download Disbursement statements by selecting many at a time instead of one by one?