Blackbaud Merchant Services

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each tran...

In the old BBMS portal, we relied heavily on the Batch Search function for daily reconciliation of our RE batches. Now in the new portal, we no longer have access to it. Please bring it back.

Add the Comments field in BBMS to the daily transaction report for easily pulling the totals and comment that differentiates payment type.

Setting up payments on forms and may other places are difficult to determine where and what the payments are for in the BB Market. It would be ideal to be able to assign an account code or any code to determine where the money should go such as wh...

Would you please find a way to download Disbursement statements by selecting many at a time instead of one by one?

As a healthcare foundation, we are required to report in PDF. The ability to filter daily transactions by source: card present, card not present, refund, transaction batch, direct debit, chargeback as well as choose which fields to show on the rep...

I need to reconcile the Blackbaud merchant deposits to my bank account, but I can't since I do not have a report that shows the net amount deposited ( the merchant fees are already included in the net amount deposited in the bank) I need a report ...

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the de...