Blackbaud Merchant Services

When we see a transaction originating from the portal or applications "Merchant Services", we would like to be able to know which user entered it. This is a very important audit trail. It would also be helpful if we have questions on the transac...

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the de...

Would you please find a way to download Disbursement statements by selecting many at a time instead of one by one?

Our organization has a PO Box as well as a physical location. I am not allowed to use the PO Box as our contact information on BBMS Account Management. It says it's an invalid address. It is our mailing address, our physical location mailbox has ...

Have Disbursement Report sent to specified email addresses when they are created each cycle, so I don't have to logon, download, and send it each week.

It would be beneficial to have the donor designation included on the BBMS report. The accounting office would like to verify the fund selections and import into FE by batch. This would also be an added precaution should gifts not import correctly...

As a healthcare foundation, we are required to report in PDF. The ability to filter daily transactions by source: card present, card not present, refund, transaction batch, direct debit, chargeback as well as choose which fields to show on the rep...

I would like to receive an email every time a credit card gets charged. This feature is available on the online forms, but no where else. Through our calling center, student callers charge a donor's credit card however sometimes they get conflicti...

How can it be set so the local time is used for donations. The way it is now when a person donates at 9:15pm PST it gets dated the next day because the server is located in EST. This is critical for donors at year end especially when they make don...

We use BBMS, eTap, and JustGiving. In order to see which fees are JG application fees, and which are processing fees, I have to manually go in to the detail on each transaction on the transaction search to find the fee breakdown. Please add this f...