Blackbaud Merchant Services

Right now the BBMS transaction reports will show the Total Fees and the Application Fee, but there is no column for the Processing Fee. I know that we can calculate it by adding a column to the report manually and subtracting the Application Fee f...

Issue Many organizations use BBMS to collect payments for non-donation transactions such as conference registrations, cookbook sales, event fees, or other purchases. Currently, these transactions often require creating constituent and gift records...

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

Credit card updates are received throughout the month in BBMS/BBPS but are only updated monthly in BBCRM. As a result, when we query for updates in BBCRM, it is not accurate.

We would like to request an enhancement related to Blackbaud Merchant Services (BBMS) transaction data accessibility. Currently, we are reviewing the transaction data available in the BBMS Transactions portal: https://host.nxt.blackbaud.com/paymen...

The ability to manage the default state of the Donor Cover/Complete Cover opt‑in checkbox.

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

We would like the language to include our organization name, not just say "us".

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...