Blackbaud Merchant Services

When Raiser's Edge pushed items from the disbursement report for donation, the Education Items need to be manual add and any credit card fees need to be add to balance to bank.

The ability to manage the default state of the Donor Cover/Complete Cover opt‑in checkbox.

The donor and the organization should receive notifications when a credit card fails to go through or when a direct debit is reversed. Important for the donor to also be aware immediately of the transaction.

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

The BBPOS WisePOS™ E device offered by BBMS for Altru transactions is E2EE not P2PE; our parent organization requires P2PE for PCI security. This means we can not offer a contactless payment solution, which is not customer friendly. Our guests are...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

Add campaigns/funds columns to disbursement reports to give our treasurer greater clarity on gifts received designations

This would help our business office know how to categorize incoming funds without checking with the development office.