Blackbaud Merchant Services

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

When working with Transaction Lists in BBMS, I would like to be able to select multiple applications when filtering. Right now I can see Online Gifts from RENEXT Standard Donation Forms OR Online Gifts from RENXT Optimized Donation Forms but not O...

I understand that enabling the “Donor Covers Fees” option disables the ability for donors to pay via Venmo or PayPal. Are there any future enhancements planned that would allow these options to work concurrently—such as only prompting donors to co...

This would help our business office know how to categorize incoming funds without checking with the development office.

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

there needs to be a better, more streamlined way to add users to blackbaud and/or etapestry. the fact that they aren't linked is very frustrating and difficult to navigate. adding a user to blackbaud is also frustrating and not intuitive.

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

It would be great in this day and age to have apps like Venmo, Apple Pay, Google Pay or Pay Cash and DipJar - integrate with Raiser's Edge.

Several times we've had missing Disbursement Reports for bank deposits, leading us to contact to support to find out it's due to transactions under review (usually direct debit). There's no way to know this on our end - transactions are shown as D...

Add campaigns/funds columns to disbursement reports to give our treasurer greater clarity on gifts received designations