Blackbaud Merchant Services

When trying to do a SKY API application integration, transaction_category is a string field that is available for API call but is not an available column in BBMS transaction list. This would be a great alternative or supplement to utilizing comment.

Several times we've had missing Disbursement Reports for bank deposits, leading us to contact to support to find out it's due to transactions under review (usually direct debit). There's no way to know this on our end - transactions are shown as D...

There is no reason for any company using Altru to have wait 5 business days for disbursements. Every other credit card processing system I use gets it into our account within a day or 2. Also, taking the fees out makes it hard to reconcile with da...

Currently, BBMS is only configured to deliver deposits net of fees, as a single line item on our bank statement. We are requesting that your BBMS team assess if the setup can be configured to deliver gross deposits & fees as separate line item...

The MobilePay Terminal App is not able to show users how much revenue they have made on any particular day. For our company, many different clubs & sports use the iPad that has the app and cc swiper installed. Users need a way to see how much ...

Request to 'Get Local!' The issue: Payment Processed in the Transactions List in Merchant Services with the wrong date and time when it was only just processed? Fact: BBMS processes all gifts in (EST) time see: https://kb.blackbaud.com/knowledgeba...

In the virtual terminal it would be nice to be able to send to multiple email recipients at one time (i.e. customer, finance department, special events)

You have a report for transaction dates for donation and fees, but what is more helpful is to have a report for disbursement dates (last month or specific range) so those dates can be matched to the bank statement.

You have a report for transaction dates for donation and fees, but what is more helpful is to have a report for disbursement dates (last month or specific range) so those dates can be matched to the bank statement.

In relation to EVENTS - When the purchaser goes through to the payment window, the message about absorbing the merchant fees refers to 'donation' not 'ticket'. This is of course incorrect and is confusing/misleading for the purchaser.