Blackbaud Merchant Services
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Complete Cover or Donor Cover tick box should not be automatically checked.
The box is already checked, so donors have to untick it to opt out. We've had complaints that people didn't notice and paid more than they expected. We have had to apologize and then refund the cover amount.
Created 17 Jan 13:51 by Guest
Blackbaud Checkout
0
2
Vote
Add Transaction Count to header of Detailed Disbursement Report
Add Transaction Count to header of Detailed Disbursement Report. When disbursements are higher volume, a quick reference number of transactions would be very helpful.
Created 20 Dec 17:39 by Hannah West
Reporting and Reconciliation
0
13
Vote
Ability to show the Appeal, Campaign, and Fund in the disbursement report.
In Merchant Services, Reports, Disbursement, Detailed PDF, want to see the Appeal, Campaign, and Fund.
Created 18 Dec 18:03 by Guest
Reporting and Reconciliation
4
2
Vote
Allow PayPal and Venmo payment options in the MobilePay App
Update the MobileApp to allow PayPal and Venmo as payment options just like web gift forms allow. We have a significant number of donors at events who prefer to pay this way. It is much more cumbersome to have to access an online webpage to offer ...
Created 12 Dec 17:34 by Lara Connolly
MobilePay
0
1
Vote
Leave off the request for a check number for checking account donations
When donor shoose to give directly from their checking account they are asked for a check number. This is not necessary and has confused some of our donors. We would like to see it removed from the payment popup box and only require name, routing ...
Created 03 Nov 16:42 by Anonymous
Direct Debit Payments (ACH, BACS, SEPA, ACSS)
0
6
Vote
identify what device a credit card was swiped on
If you have multiple swipers, you cannot tell which device swiped which card. This makes it impossible to reconcile revenue when multiple credit card swipers are in use at the same time but for different reasons. This is a dealbreaker for us and t...
Created 12 Oct 20:33 by Guest
Reporting and Reconciliation
1
2
Vote
Text-to-Give Donation Option
In order to enhance our fundraising efforts and make it easier for our donors to give, please add the text-to-give donation option.
Created 29 Aug 22:11 by Guest
MobilePay
0
1
Vote
Add LAST NAME and FIRST NAME fields to TRANSACTION LIST
To help reconcile BBMS transactions with online gifts, it would be helpful to be able to sort by the donor's LAST NAME and FIRST NAME, and also please add ORGANIZATION NAME field for those who use business credit cards. A number of times, we will ...
Created 14 Aug 19:59 by Leilani Fortuno
Reporting and Reconciliation
0
3
Vote
Initiate a text to give strategy
Red Cross and other non-profits use a text to give option for critical need donations. Could Blackbaud support this?
Created 08 Aug 19:37 by Guest
Direct Debit Payments (ACH, BACS, SEPA, ACSS)
0
4
Vote
Add flexible fields that flow through for reporting
CyberSource has the concept of merchant defined fields where we can pass things like system transaction id, gateway reference, etc. It would be great to have a few fields which could be used for our reporting (such as CRM Inbound Channel) we could...
Created 06 Jul 15:11 by Chris Ososki
Reporting and Reconciliation
0
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