Blackbaud Merchant Services

With the mobile pay reader upgrade August 2022, the specific terminal IDs were lost. With multiple company units using mobile pay, the terminal IDs come through with a generic standard ID. The "quick fix" suggested by BBaud last year was to use th...

It is not ideal not being able to see refunds on a disbursement report i.e. someone pays twice and gets a refund on one transaction. Both transactions then show on the disbursement report but the money received is less the refund.

There should be an option to Automate Disbursement reports so they can be automatically saved on a specific location or sent via email to authorized users.

I need to reconcile the Blackbaud merchant deposits to my bank account, but I can't since I do not have a report that shows the net amount deposited ( the merchant fees are already included in the net amount deposited in the bank) I need a report ...

Could Blackbaud add Zelle as one of the payment options in addition to Venmo? A number of our constituents prefer to make donations through Zelle

the new option, complete cover, offers to pay the processing fees for all transactions with a specific campaign. but when we have an event, any transaction with the swipers doesn't connect to a campaign. So you aren't really covering all processin...

We have donors that would like to use paypal for their recurring gifts.

The fund ID or project ID should be a field on the disbursement reports so we can reconcile the deposit without having to run a seperate report in RE and then comparing transactions.

For a Blackbaud Merchant Disbursement Period where there were no approved transactions, currently no Disbursement Report is generated. That leaves a question as to whether the report is missing for the disbursement period or whether there were no ...