Blackbaud Merchant Services

Adjust fees on refunds


A transaction of $250.00 was processed. The donor intended to give $200.00. A refund of $50.00 was issued. The processing fee remained $7.26 instead of decreasing to $5.86. Suggestion: Assess processing fees according to the actual amount of the transaction instead of the original amount.

  • Guest
  • Nov 24 2021
  • Attach files
  • Catherine Burns commented
    18 Jan, 2023 04:54am

    Or have a way to request a fee refund in special circumstances e.g. when a database error caused transactions to be processed twice.