Blackbaud Merchant Services

3 Vote

Initiate a text to give strategy

Red Cross and other non-profits use a text to give option for critical need donations. Could Blackbaud support this?

Created 08 Aug 19:37 by Guest

Direct Debit Payments (ACH, BACS, SEPA, ACSS)

0
10 Vote

reCaptcha V2 is having accessibility issues

We activated reCaptcha to BBPS form. Noticed its using reCaptcha V2, which is having accessibility issues. It needs user interaction and screen readers are not reading it. With V3 there will be no user interaction.

Created 01 Jun 16:02 by Guest

Blackbaud Checkout

3 Planned
10 Vote

Extend 180 day window period to refund credit cards

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?

Created 28 May 15:21 by Guest

Credit Card Payments

1
5 Vote

Import BBMS details into RE gift records created via the new NXT Donation Form tool.

We need a unique identifier to match gifts created via NXT Donation Forms with BBMS reports. We need something unique like BBMS transaction ID, but NXT Donation Form gifts don't come into the system with that unique transaction ID. We need a match...

Created 29 Aug 14:27 by Guest

Other

1
9 Vote

Monthly Fee Disbursement

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each tran...

Created 14 Sep 22:56 by Guest

Reporting and Reconciliation

3 Will not implement
11 Vote

Add an Email Notification for Gateway Declines - BBMS

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...

Created 01 Oct 09:03 by Guest

BBMS Web Portal

3
15 Vote

Add more than 18 characters to the Blackbaud Merchant Services statement descriptor

I can't type the full name of my organization in mobile pay under the descriptor and the emails look weird because the word foundation is fndn... it looks bad and i am only one letter short to get my name.. pleaese update!!!

Created 13 Nov 22:30 by Guest

MobilePay

0 Planned
2 Vote

Add Transaction Count to header of Detailed Disbursement Report

Add Transaction Count to header of Detailed Disbursement Report. When disbursements are higher volume, a quick reference number of transactions would be very helpful.

Created 20 Dec 17:39 by Hannah West

Reporting and Reconciliation

0
2 Vote

Allow PayPal and Venmo payment options in the MobilePay App

Update the MobileApp to allow PayPal and Venmo as payment options just like web gift forms allow. We have a significant number of donors at events who prefer to pay this way. It is much more cumbersome to have to access an online webpage to offer ...

Created 12 Dec 17:34 by Lara Connolly

MobilePay

0
12 Vote

Mass download of Disbursement Statements

Would you please find a way to download Disbursement statements by selecting many at a time instead of one by one?

Created 05 Nov 16:23 by Guest

Reporting and Reconciliation

2 Planned