Blackbaud Merchant Services

We would like to setup a notification for Gateway Declines within BBMS, specifically when a payment has attempted to pay but has been declined (for whatever reason). Ideally this would mimic other current notifications like Chargebacks/Suspect Tra...

The current card readers require devices that have an audio jack in order to function, however most modern devices have moved away from having the input. i.e. any new iphone and android device. It would be very helpful if there were readers availa...

We process payments in Online Express and Education (LMS/OnSuite). The only way to tell where the gift came from is by drilling down into the transaction details, for the "Application" field. Can Application be added as a search field, report fi...

Please add MobilePay P2PE integration to the roadmap. P2PE integration is in the process for BB Checkout, however, MobilePay isn't on roadmap. Integrating with a P2PE validated solution is critical for processing mobile payments. MobilePay's encry...

Since BBMS gateways can be used for a variety of purposes beyond donations, add an option to allow the gateway to pass along processing fees to the user rather than charging the fee to the institution.

To better enable use of MobilePay at events, allow a standard list of items to be created for a dropdown menu. User could then pick from list ie. golfer, dinner, silent auction, etc. and then process the transaction as currently done. This would...

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each t...

Need to allow people to pay using Apple Pay. Square Devices allow this and it's very useful. It would be most convenient for our events to allow people to pay via Apple Pay with their cell phones instead of swiping their credit cards. Thank you.

Enable users to change the username on Blackbaud Merchant Services. In my case, our organization changed its name and our username still reflects the previous name. I would like to change to our new name.

Please create a single sign on for customers that have more than one Blackbaud Merchant Services account.