Blackbaud Merchant Services

With the previous platform we were able to identify which amount cleared in the bank belonged to which of our department. This was because in the bank download right next to the amount deposited you could see the merchant number included in the de...

Currently there is no account name on the Transaction Totals report in the next gen BBMS portal. The previous Daily Transactions report did include the account name, as does the current Disbursement report. Having no identifying information on the...

We currently receive gifts thru Online Express. The gift is posted for the gross amount. This amount uploads into our Banner Financial System. It does not match the amounts deposited to our bank account because the fees are deducted from each tran...

How can it be set so the local time is used for donations. The way it is now when a person donates at 9:15pm PST it gets dated the next day because the server is located in EST. This is critical for donors at year end especially when they make don...

If you have multiple swipers, you cannot tell which device swiped which card. This makes it impossible to reconcile revenue when multiple credit card swipers are in use at the same time but for different reasons. This is a dealbreaker for us and t...

Setting up payments on forms and may other places are difficult to determine where and what the payments are for in the BB Market. It would be ideal to be able to assign an account code or any code to determine where the money should go such as wh...

BBMS processes in EST so if eTapestry is set to another time zone, transactions processed in eTaptestry will not be included in BBMS until the following day in some instances. This causes issues at end of month and especially end of year.

Add the Comments field in BBMS to the daily transaction report for easily pulling the totals and comment that differentiates payment type.

It is frustrating that your Excel exports are formatted the way they are, with merged cells and that the week's transactions are split onto 2-3 separate sheets. I imagine most clients are using these exports for reconciliation purposes, and it is ...

Enables matching the auth code in BBMS to eTapestry to assist with reconciliation