In the old BBMS site we were able to enter the exact amount that needed to be refunded (partial refund). In the new BBMS portal we only have two options - just the complete cover amount or the full amount including complete cover. There is no way to do a partial. This has been confirmed with Blackbaud support.
Scenario: We had someone register two people for our upcoming Champlain Weekend. The charge is $150 ($75/person). One of the registrants cannot attend and has requested a refund of $75.00. There is no way to refund just the $75.00.
Roland Palmer
Thanks for your feedback - we will review this with our team.