Blackbaud Merchant Services

Add option to set immediate suspect transaction notifications for transactions below $10,000

Currently transactions above $10,000 trigger immediate suspect notifications as soon as the donation is submitted. However, for transactions below $10,000, the system sends a summary overnight when the settlement processes occur. We have recurring issues with mistaken duplicate transactions in which the duplicate needs to be refunded. It would be very beneficial for us to be notified immediately of all possible dups so that we can process the refund immediately.

  • Cynthia Isaac
  • Aug 6 2021
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