Blackbaud Merchant Services

Need to be able to VOID a transaction entered in error instead of having to refund it

It happens. The second you submit a gift for $2500 you realize that you meant to enter $25.00. No matter how conscientious you are, data entry errors happen. Also at times a donor will call shortly after giving a gift to amend the amount or change the terms (instead of $1000, she wants to donate two $500 gifts a month apart). Why can't we void out a transaction submitted in error? Converge has this functionality.

  • Duane Waite
  • Jun 22 2018
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