Blackbaud Merchant Services

We would like to restrict donors in Canada from using these credit card type. They tend to have a high chance of failing when setting up recurring gifts.

This would help our business office know how to categorize incoming funds without checking with the development office.

I don't have an issue with Blackbaud requesting a tip from our supporters to help offset credit card fees. But major tweaks are needed for transparency. A donor brought to our attention when we sent end of year statements that she was charged $495...

When a donation is disbursed into our bank account there is no way for us to match the transactions between Merchant Services and our bank. We would also like to see what funds a constituent chose to donate to in a report from Merchant Services. T...

Collect donor data in Blackbaud payment terminals

If there was an additional column for Blackbaud Fees on the BBMS reconciliation reports, we would be able to more accurately see what our donors are paying when they are making their donations. The charge on their CC only shows our BBMS descriptio...

Presently the donation form is much narrower than the rest of the webpage. The iframe form widget has a defined max-width of 600px. If there was width setting where the form could be set to 100% then the form adjusts to the outer layout width.

Several times we've had missing Disbursement Reports for bank deposits, leading us to contact to support to find out it's due to transactions under review (usually direct debit). There's no way to know this on our end - transactions are shown as D...

We need the ability to add a date range and subtotal by Account/transaction date to the Disbursement Reports. This is used for each batch that is processed, and sometimes is run multiple times per day. The new Transactions report process only give...

As part of PCI 4.0 compliance, we would like the ability to customize the Blackbaud icon that appears on the Apple Pay confirmation screen on a donor’s mobile device. Currently, this icon is displayed after a donor submits a transaction via Apple ...